Archive for ‘Search Engines

Google’s Place Search Overhaul: Small Local Business is the Big Winner

Nov
1
2010

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Last week, Google revamped the way that they “organize the world’s information,” giving ‘place’ a new centrality in how they rank websites.  What that means, in SEO speak, is that they’ve merged place results with organic search results. This has a number of important implications, but the long-story-short is that this is good news for small local businesses.

Most searches used to look like this:

At the top of the page, the website with the highest organic ranking would appear.  Then, further down the first page, ‘Places’ would appear.  Appearing at the top of the place list could be important, but without a tagline describing your business in your place-listing, your business had no chance to win traffic by distinguishing itself.  The website with the No. 1 ranking at the top of the page usually wound up winning the highest search-traffic.  Now that Google has merged ‘place’ and organic search results, for local searches Google’s page 1 often ends up looking like this:

As you can see, the red place-balloons with the business’s address and phone-number, now appear beneath the organic listing.  What this means is that maps optimization and organic SEO are no longer compartmentalized in terms of how businesses appear in search.

This weeds national competition that does not have a local presence out of the top slots in many cases. For example, say that your customers enter the search terms:  ‘flowers Indianapolis.’  If the national flower-delivery service that does not have a local flower shop formerly appeared in the top-slot, they are likely to fall in the rankings to the best optimized local flower shop.

On the other hand: whereas, formerly, businesses that were well-optimized on Google Place without any organic SEO (or without a website), might have had an advantage over other businesses that were not well-optimized on Place, now they’ve lost that advantaged.  This makes having a well-optimized website ever more important for local businesses.


Thoughts on Google Instant

Sep
15
2010

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By now we’ve all had a chance to work with Google Instant a little. If you aren’t familiar with it here’s a quick summary-

Google is now trying to guess, based on their massive backlog of user data, to “guess” what you are looking for.
So if you start typing “indianapolis” you will see that Google assumes you are looking for the Zoo and start serving up results immediately before you hit submit.
In fact you never actually have to hit submit to use Google now.

google-instant-example-indianapolis

Having used Google Instant for a week or so I have to ask- Do we really need to be even more distracted when online?

I may have come to Google to find Indianapolis Restaurants but now I’m thinking about the Zoo.
It doesn’t take a PHD in Psychology to know that some people are going to forget why they came there in the first place.
Maybe people looking for dinner will now be planning a trip to the Zoo.

So it could really benefit listings that are showing up for the first word in a 3-4 word search query, like the Zoo. There may be serious implications, good and bad, for some Websites. If they owned a 2 or 3 word search that brought a good deal of traffic they could see that eroded by a competitor who is winning a 1 or 2 word search, essentially hijacking that visitor. It could also mean some sites getting a lot of the “wrong” traffic which could create a higher bounce rate, bandwidth issues, etc.

We are watching our clients’ analytics to see any changes. Already we have noted an increase in shorter searches for one client with a good deal of traffic.
My guess is that users are now typing in the first part of their search and since the company’s website is showing up immediately below they aren’t finishing the query.
I have to wonder how much shorter search queries will get. They have been rising in length pretty steadily for the last 10 years or so. Here’s some stats from 2009.

As technology gets faster and faster we need to question when will it max out the fixed capacity of the human mind. Faster is not always better. The mind only works so fast, Google Instant could soon be faster and that might not be the best thing for the user who is, after all, only human.


Google Places – Challenges and Rewards

May
20
2010

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If your business has a physical location where customers can walk in and conduct transactions, you probably already know about the power of Google Local. But April 20th brought the switch from Google Local to Google Places. What does it mean for your business?

If you are doing everything correctly, probably everything will continue to work as normal. But what if you have never really completely implemented your local search optimization? How do you know if you require professional Local SEO Services?

Here is a checklist to make sure your local customers can find you:

step 1 – Search for your service. Most services will show local results complete with map and other important information. If you are not there you might need professional local search services.

step 2 – Search for your competitors. If they appear ahead of you, then you are losing business. Small Box SEO can definitely help with that.

step 3 – Assess your PPC. If you are spending money each month for clicks, and not converting those clicks to paying customers, then Small Box can improve your results, or help you replace that traffic with better converting organic results.

step 4 – Search for your company on a mobile device. Mobile technology is driving business. If mobile devices are sending people to the wrong location, then you have lost a customer. Small Box executes your local strategy completely, with zero problems for you.

step 5 – Understand your audience by viewing your statistics. Your audience is telling you important things about your site. Are you listening?

It makes a lot of sense for any business to try and manage as much as possible in house. But when it comes to connecting locally in your community, why leave loose ends? The businesses that have 100 % of their profile complete are going to win the battle for Local SEO.

Don’t take chances, Contact Small Box in Austin at 512-850-4819 or Indianapolis at 317-254-0932.


How to use Twitter to prove you’re an absolute moron.

Jul
28
2009

14
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There’s been an overwhelming amount of love for Twitter this year, but Larry King might be single handedly responsible for starting my disenchantment with the most recent installment of the seemingly annual progression of the latest and greatest social media wunderkinds.  To be fair, my disenchantment began a few months ago, but a tweet a few days ago (2:58PM on July 26 to be exact) from Larry King’s official Twitter account (@kingsthings) sealed the deal:

Larry, I’ve got some news for you. For at least three reasons Twitter is the absolutely, positively WRONG medium to use for finding out why a Marathon is 26.2 miles.

First off, Larry, it demonstrates what we’ve kinda been suspecting all along – namely that you’re a no-talent, hack who’s risen to your station through merely the arbitrary caprice of fortune.  The standard answer to this question is pretty much conventional wisdom. I’ve taught middle school kids that could answer it.

Second, Larry, you can actually get your answer faster by using this crazy, new technology called a search engine. I’m sure this whole Internet thing is probably brand new to you and has to be pretty confusing (in fact, it’s probably pretty safe to assume that you’ve got some ghost writer Tweeting on your behalf to solicit the questions for your interview with Colin Powell that you’re unable to prepare on your own). But just in case you actually do get on the Internet someday, I created a demonstration of how this new-fangled thing called a “search engine” can help you find answers to life’s persistent questions.  Just CLICK HERE to see how it works!  Then, to get your answer click on the blue, underlined text at the top of the page that says “Marathon – Wikipedia the free encyclopedia”.

Third, Larry, the answer is actually more nuanced than you might think at first blush. Turns out that the distance from Marathon to Athens is shorter than 26.2 miles.  Turns out that primary historical sources disagree about whehter or not the first “Marathon runner” ran before or after the battle of Marathon.  Turns out that the 26.2 mile distance was the result of a series of last-minute changes made to the first modern marathon route established for the 1908 Olympics in London.  Maybe you knew that the standard answer wasn’t 100% accurate (I doubt it). But even if I stretch my imagination beyond the comprehensible and give you this benefit of the doubt, the fact still remains that crowd sourcing via your celebrity Twitter account is the least effective and most time consuming way to actually get your answer.  Just take a look at the overwhelming volume of responses your question generated by CLICKING HERE. You’ll notice something pretty quickly: a lot of people know some version of the standard answer, but nobody agrees on the more nuanced details.  If you’re really into crowd sourcing your answer, you should just cut to the chase and go to Wikipedia where the crowd sourcing has already been done for you.  Plus, Wikipedia has at least a modicum of editing that’s gone into their content.

Which brings me back to how Larry King finally brought about my disenchantment with Twitter.  In short, Twitter has become filled with crap and wading through all that crap takes more time and effort than regular people should have to put into it.  It takes a considerable investment of one’s time to follow Jeb’s advice about having a meaningful online converstaion and craft your Twitter network to a manageable level so that it’s actually useful and doesn’t become a ridiculous time sink.  What we need first and foremost in an answer is “correctness”. I have yet to find a better way to get “correctness” than by identifying an authority that can be trusted.  It’s way too easy to present the appearance of authoritativeness on the web without actually being an authority.  Just look at all the self-proclaimed authorities who wound up giving Larry a technically incorrect answer to his question.  Finding an authority is hard work (even off line).  Crowd sourcing via Twitter doesn’t get you any closer to an authoritative answer.  It just compounds the problem (especially when you use a celebrity account).  I know it’s tempting to think that crowd sourcing via Twitter is the way to go when it’s been so successful for Wikipedia, but Twitter just doesn’t work like Wikipedia.

I used to think that Twitter was pretty cool and pretty useful before the proliferation of celebrity accounts from the likes of Larry, Oprah and Martha.  So it looks like I am now beating Jeb to the punch in writing his next latest-social-media-fad-jumps-the-shark-blog-post.   Why is it that all these social media sites go through the same cycle of explosive growth that eventually brings about their demise? I suspect it’s because no one’s figured out a really good way to make the hard work of identifying authorities become easy. Finding an answer “that works” by playing a numbers game through social media sites can work OK for a while so long as the numbers stay fairly small.  However, once they reach their critical mass these social media fads just implode. Plus, playing the social media numbers games just skirts the fact that the answer is by no means guaranteed to be authoritative.  In attempting to make finding an authority easy, Twitter seems to have thrown their lot in with the celebrities. Or have the celebrities high-jacked Twitter?  Either way, that celebrities have made a good thing bad should be pretty self-evident.  I hate to say it but it seems that counting backlinks and other artificial “signs of trust” like the search engine algorithms do is the best thing we’ve got going so far.

So, Google don’t be worried by Jeb’s post that opined whether Twitter is a Google-slayer.  It isn’t and it won’t be.  In fact, it’ll probably be something our kids and grandkids reference when making fun of our generation.  I can already hear my daughter incredulously asking her friends, “Can you believe our parents spent their time at work reading ghost writers typing ‘In da house ATL!!!’ on some rapper’s Twitter account?”.

And if you’re wondering, yes, I probably woke up on the wrong side of the bed this morning.  So feel free to flame me in the comments below for being so hard on the beloved institutions like Larry King and Twitter. But be forewarned: I’ll probably be just as snarky in my responses as I am now.


SEO Tip: Google Local Listings for Businesses

May
11
2009

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Here’s a Search Engine tip that many businesses don’t know about but should. It’s really, really easy to have a nice Google Local listing for your business. Also, these local listings often show up above the normal organic listings. Here’s the thing, it’s much easier to get to the top of your Google Local listings than the top of the normal listings. Check out the screenshot below. (click on the image to see the live search, results may differ depending on whether you are logged in or not located in Indianapolis, etc)
Note how our client Antique Helper Auctions is at the top of the Local Business results and then #2 for the organic listings that start below.

Now there are some “tricks” to getting a top local listing but the Google Local listings run on a different algorithm than the normal listings. It is widely agreed that the Local listings are much less competitive since you are only competing against your local competition. Why does this matter? Look below at the results for the search “auctions”. Google knows I’m coming from Indianapolis by my IP address (I wasn’t logged in to my Google account for these screenshots btw) so it gives me local results mixed in with general results. It knows what I want is probably a local service. Most services have a mostly local customer base.


Have you created your Google Local account for your business? If not, do it today, it’s free, easy and will definitely result in business coming your way. Getting to the top of the local and organic listings won’t happen overnight. But we can help…. :)

Sign up for Google Local