Archive for the ‘internet marketing’ Category


Small Box Austin – Now Open for Business

Small Box is pleased to announce that our new office in Austin Texas is now open for business. Since 2006 Small Box has been providing custom web solutions for businesses and non profit organizations in Indianapolis.

Now Small Box is taking the same great design and technology to a new level. Austin Texas is different from anywhere else. There is a big focus on Social Networking. There are many entrepreneurs and business startups looking for venture capital.

Our goal is to be a one stop shop for anyone looking to have a great looking site on the first page of the search engines. Call PJ Christie at 512-850-4819.

Follow our special Twitter feed @smallboxaustin for local insights including SXSW.

Fanvertising or To Fanvertise

I was hanging out on Musicalfamilytree.com, a Small Box project focused on archiving Indiana music and conversations about it, and one of the members, Kevin D. McCollough, used a term I hadn’t heard before- “Fanvertise”. He asked if it was ok to “fanvertise” on the site and then linked to something he liked. Sure, I said, and hey, that’s a really cool word! I did some searching and it appears that it has been used a few times but not much. Right now if you Google fanvertise the post from Musical Family Tree shows up near the top of page one and the comment was just left yesterday. That means it’s not in widespread use in my experience.

So I wrote up a quick definition of Fanvertise and posted it to my Twitter account. Here it is as well:

Fanvertise- when a person or “fan” promotes third party goods or services without direct compensation.

I would consider it a sub-category of Viral Marketing but mostly I just like the word better. Viral has a nasty, sickish sound to it, right? Fanvertise sounds fun and captures what people are really doing.

So how do you get Fanvertising? It is obviously much more desirable than traditional advertising since it’s free and the other is, uh, not. It’s also cheaper than traditional PR since PR agencies can be pricey too. Both advertising and PR are often needed and are usually effective if executed correctly but they don’t have nearly the ROI of real and mostly free (not counting your time) Fanvertising.

I see Fanvertising as a 3 step process:

Fanvertising Step #1. Be awesome at what you do, you cannot suck. You have to have the happiest customers on earth or at least in your industry. In being the best you will give your customers the emotional foundation for singing your praises via every channel at their disposal.

Customer service should be treated as a marketing expense not an afterthought. Happy customers will bring you more customers. This is true in the B2B and B2C worlds.

Instead of focusing on selling your product or service, focus on making your current customers happy. They will then do the selling for you. This is the core of Fanvertising. Don’t think about new customers until you have taken care of your current ones.

Fanvertising Step #2. Be an enabler. Give them the tools to tell their stories, not your story. Your story doesn’t matter that much on its own. It only has really impact when combined with a customer’s story- “I’ve spent years looking for a good carpet cleaning service and now I’ve found it in XYZ Company, check out their website, Facebook page, etc- here. Highly recommended!”. If you don’t have easy ways for your fans to Fanvertise your company then they will most likely move on and not get around to it. Make it super easy.

Fanvertising Step #3. Say “thank you”. Don’t ignore feedback, good or bad, acknowledge it, engage in a conversation if it’s bad, spread it around if it’s good. Remember what the Bible says- “Let others praise you”, just don’t forget to say “thanks!”.

In the brave new world of Social Media there are so many opportunities for Fanvertising. Make sure you are following these three steps and Fanvertising will start growing your business.

A 7 Step Web Strategy to Save Your Business

Is your business struggling to survive in the current economic environment? Are you seeing your cash reserves dwindle as new business drys up? Even if you are doing well I have the same advice- Use the web to save and grow your business.

Here’s a 7 step strategic plan that should fit most small businesses. Naturally a good deal of hustle will be needed to implement this kind of plan while doing everything else you need to do to keep your business afloat. There are businesses that can help you implement this plan as well- wink, wink. But if you can dedicate the time and resources I have no doubt that you will see serious ROI. I have seen it in my business and with many of our clients.

  1. An Effective Website- your website is really your front door and sales floor. If you had dozens of people coming to your door everyday, looking around and leaving then you would probably freak out! This is happening right now on your website. Your prospects are sticking their heads in, looking around, finding nothing of interest and moving on. An effective website is one that knows its audience, guides them quickly to where they want to be and removes obstacles for conversions or contact. An effective website is also an active one, updated often and doesn’t look dated. Think of a grocery. If you went every week to find the same thing wouldn’t you shop somewhere else? Don’t underestimate the importance of a fresh website. So make sure your new website is built on a Content Management System (CMS). This way you don’t have to pay a web company to make the updates you should be able to easily make with a CMS. This is really important since it plays into all your other efforts.
  2. Email Marketing- now that you have an effective website it’s time to build on your contacts. Now you have somewhere to link to without shame. Send out monthly email newsletters with specials, updates and useful information. Once you have this rolling you will want to divide your email list into interest categories in order to tailor the emails to different audiences. I also recommend doing some A/B testing with your email titles. It can really impact your open rate. There are many email list providers. I’ve been really happy with Constant Contact and have used them for the last 8 years with no major issues.
  3. Search Engine Marketing- time to step it up a notch. You are confident in your website and communication so now is a good time to increase your site’s traffic. There are many ways to do this but the most effective is using search engines. If you are a company serving a local audience then chances are people are already looking for your products or services. If you sell Widgets then people are searching for “City Name Widgets Store”. Make sure your site is optimized for this. Are you on the top of page one of Google for this and other related searches? If not then someone is eating your lunch. It doesn’t matter if you are best Widget maker in town. Google doesn’t know this unless you tell them. If you can’t get to the top organically (meaning showing up in the unpaid listings) then you can pay to be there. Regardless, you need to be there. Local search is increasingly important and there is a land grab going on around you. Start paying attention now and it will be much easier to get your spot on the first page of Google for your local search.
  4. Blogging- your website and email newsletters will get you some good results but in order to take it to the next level it’s time to establish yourself as an expert in your particular field. So if you know widgets better than anyone else around- prove it! Talk about what you know, share your knowledge. This benefits you two ways. The first is that it adds valuable content to your site. Your existing visitors will appreciate your insights and your site will become a destination for them if they need your knowledge/information or share your passion. Blogs really help create a comfort level with your prospects. Remember, these are real people so the more your site feels like a real person is behind it the more comfortable that prospect becomes. The second benefit is that your blogs will create new content that is indexed in search engines. So if you blog about “10 Tips on Installing Widgets in your House’s Thingabob” then you run a good chance of showing up for a related search. The people typing that search in are probably looking for the goods or service you offer so you are well on the way to gaining a new customer.
  5. Social Media Engagement- with an active blog you are well on the way to jumping in the Social Media waters! What is Social Media? It’s Facebook, Twitter, MySpace, LinkedIn, etc. It is also a Webinar or Instant Messaging. Anything that using the web to create an environment for people to gather and have a conversation. So chances are you are already using Social Media on a regular basis. But I also bet you aren’t really finding it a good lead generation environment, yet. The key to Social Media is to focus on the relationship and not the sale. Sales as we once knew it is in danger of extinction. Instead of pushing products and services on people you must now enage them in a conversation. You will need to listen as much as talk. I personally find Twitter a great environment to quickly share information with others, get their feedback, join in their conversations and build relationships. Some relationships will never result in business, some will. That’s ok, I still get value from the conversations. Focus on meaningful conversations since those are the ones most likely to bring value to your life and business.
  6. Press Releases- time to toot your horn and blow the trumpets! You have really made some exciting changes that others should know about. Maybe you’ve set up a cool microsite for a special promotion or sponsored a series of events that you promoted across all your different platforms (website, email, social media, etc). So now is a good time to go after some earned media. Put together a concise but exciting press release letting everyone know about the cool stuff your company has been up to. How you’ve shirked the industry trends to grow in a downturn, how you’ve launched a new product and used these New Media tools to get the word out. Send it out to the local/industry press and also promote it using PRWeb.com. Make sure to add links back to your website when you send out the release!
  7. Analytics or Tweak and Repeat!- by now you should really be rolling with great website traffic, lots of leads or sales coming through your site, an active and meaningful online conversation with colleagues and prospects, good buzz in your industry, an overall increase in business and new energy in your team. So what now? Make sure when you set up your website and email marketing that you have good Analytics set up as well. For the web I recommend Google Analytics and Get Clicky. They give you two different ways of looking at traffic and both are valuable. For email I recommend using Constant Contact or another email list provider. This will let you see what emails were opened, what links clicked on, etc. Valuable stuff all around. Not everything you do will get the same return. So find out what works, tweak and repeat!

Want to add anything else? Please do below using the comments feature!

What’s Behind Amazon’s Success?



No question the last few months have been murder for most businesses. I’m happy that Small Box is doing well and still growing but believe me, I’m nervous like everyone else. So when you see a large corporation actually grow during this time you pay attention. A lot has been written about Amazon’s success so I’m not going to retread, hopefully, too much of that ground. I want to focus on one particular thing I think they do better than anyone else.

Amazon is acting like a real bricks and mortar company. They know real people are coming to their site.

I know that sounds simple but think about how many companies run websites that virtually ignore their visitors treating them like numbers and not people? I would argue that almost every business website out there needs to be run like it’s a real store front. Regardless of what you are selling.

How often do you look at your site’s Analytics? Some? None? What’s Analytics? The answer needs to be daily. Everyday, look at how people are coming to your site- keywords, links, direct. Look at where they go, where they get lost, what they are not finding.

Most small business website have 10-100 visitors a day in my experience. If you had 10-100 people walking into your business everyday, looking around, maybe asking some questions that you don’t have answers for, and then leaving, wouldn’t you be in a panic to fix that problem?

I’m in a constant state of panic when it comes to web traffic for Small Box and our clients. Why aren’t the visitors doing what we want them to do? How can we direct them to the conversion pages? What are they looking for that we aren’t giving them? Why are they bouncing back to Google after typing in a high intent search that we should perfectly match?

Your website’s visitors are real people. Most of them aren’t finding what they want when they get to your site. Amazon gets this and they obsess over giving their visitors and repeat visitors in particular, the exact experience they want to have.

I’m not a huge fan of Amazon’s design but it works. Sometimes horrible web designs make very effective websites- see plentyoffish.com for instance. I know it makes little sense but remember that you are not your audience. Your audience doesn’t care much for what kind of experience you want to push on them. They want to have the experience they expect to have, give it to them and you will see some of the same success that Amazon continues to have.

The Heart Of SEO – Usability

I’ve been thinking about SEO (Search Engine Optimization) a lot recently. My recent post on Compendium really brought some of my thoughts into focus. Here is what I think a website’s guiding SEO strategy should be- usability. Not title tags, Meta tags, external links, etc. These are all important but really the heart of SEO is about the user. Giving them the experience they want to have when they come to your website.

You can spend a lot of money, and many do, on getting a lot of traffic to your website. But if it isn’t the right traffic or it isn’t sticky traffic then what good is it? You need to have a website that attracts and retains the right people. Engages them in a conversation. If you do this, along with the obvious on-site SEO stuff, you will see your rankings increase over time for the right searches.

Think like Google thinks. They aren’t really a technology company they are a connection company (borrowing a great phrase from our buddies at MediaSauce). They are trying to match people with the best possible result for their search. If they connect you with the right listing then they will consider the search a success. More importantly if you land on a page that quickly addresses your search and guides you to the information you need you will consider the search a success. If you bounce back to Google and modify your search or choose another listing then the site you landed on has failed. Google sees this and takes note.

Get to know your visitors. Use Google Analytics or GetClicky.com (my personal fav). They are as real as people walking in the front door of your business, looking around, maybe asking some questions and most of the time leaving without taking action. If you had dozens or hundreds of people doing that every day wouldn’t you be in a panic to fix the problem and convert more of them into paying customers? Start thinking of your website that way. People are walking in, looking around, not finding what they want and leaving, silently.

There are still a lot of ways to game Google but eventually Google will find those tricks and eliminate them. One thing they will never punish a site for is being user friendly. Focus on that and the rest will follow.