Archive for the ‘blogging’ Category


Don’t Waste Money On A Business Blog


Doing this when you add a blog to your website?

I was recently asked by a client whether or not they should add a blog to their new website. They were particularly interested in knowing from an SEO perspective whether or not it made sense relative to the keywords they wanted to go after. I’ve been asked this question a lot. Our clients are a smart bunch and they want to allocate their limited resources effectively. If they can save some money by trimming a feature out of their web development budget while not missing out on a greater opportunity cost, then they’re going to do so.

As far as SEO goes, a blog is almost always an excellent way to build up your presence in the search engines regardless of your market, keywords and competition. Nevertheless, the answer I usually give is “You might not want to waste your money.” (I’m definitely aware of the delicious irony as I compose and publish this on the medium of a business blog!)

There’s three things you must consider when deciding whether or not to add a blog to your site:

  1. Is Search Engine Marketing a minor part of your overall marketing effort? If so, then don’t bother with a blog.
  2. Will your organization consistently commit the time and/or money into regularly creating content (i.e. 2-4 blog posts/ week for 12-18 months)? If not, then definitely don’t bother.
  3. Will your organization commit the time to socially promoting your content? If not, then you probably don’t want to bother with a blog.

I suspect I’ve already inflamed some blog lovers and blog purists out there with #1. The blog purists tend to believe that “the journey is the destination” and that blogging is it’s own reward. While I’m sure this is the case for many bloggers, our clients are savvy business owners. They can certainly trim their web development budget and get the same personal edification and benefits by keeping a personal journal using old fashioned pen and paper for less than $5. I’m not going to advise our clients to shell out the extra cash to add a blog to their site, just because it can be a personally enriching exercise. Business Blogs have to give a return on investment that justify their cost.

However, the web development cost of a blog is just the tip of the iceberg. Building infrastructure into a website is the easy and affordable part. What you really need to ask is: are you willing to invest the time, energy, money and resources into developing and promoting your blog’s content? This can be a very substantial investment, but the rewards can be even greater. Here’s why:

Google loves blogs!

There are numerous reasons Google loves blogs and most pretty much boil down to them being a social proof of value for a particular piece of web content. One metric Google looks at on a blog post is how large and how active the comment thread is. I’ve seen a prominent national brand name badgered by a “Why Brand Name Sucks” blog post that shows right beneath their site on page 1 of the Google for a search of their own brand name. It has become THE magnet for that brand’s haters on the web. Anyone with a gripe against that brand that’s ever queried Google with the brand name appears to have read the blog and then shared their beef on the comment thread. It’s now a self-perpetuating feedback loop. That post is firmly entrenched on p1 right below the brand name’s own website (even though it has minimal backlinks and PageRank) which is too bad for the brand owner.

Also Google can be “gamed” via on-site structural tricks. Just repost identical content across multiple URLs and then shuffle those unique URLs across multiple keyword targeted category pages. Wash, rinse, repeat and presto! Instant and effective on-site SEO without the need for messy link building. Some might call that fishy, spammy or gamey, but no one disputes that it’s currently working.

Lastly and perhaps more compellingly, well written blogs that serve as linkbait can be a cornerstone of an organic link building campaign. For instance Jeb’s blog post on Compendium was interesting and controversial enough to get some in the blogosphere to join in the conversation and link back to his post that started the whole fracas. More natural backlinks coming into your site = better SEO! This is an SEO benefit that will survive many, many changes to the Google algorithm.

But here’s the catch!

After seeing all these SEO and SEM benefits to blogging you might think only an idiot wouldn’t bother adding one to their business website. However, there are two big catches you need to be aware of.

First, creating effective content takes time (or money to pay someone else to do it for you). Blogs start losing their value when you aren’t committed as an organization to blogging (i.e. to creating the content). At a minimum you’re looking at blogging at least 3-4 times a week for the first 12-18 months. Once your domain and blog get established and build some authority you can start to ease up the pace.

You can’t reasonably expect your web developer to write the content for you b/c it’s not their core competency. Jeb and I met with one of the owners of a local company that blogs on behalf of businesses for the business blog. It’s all they do. He seemed like a nice and able fellow and I’ve been wanting to try them out for some time. For some businesses with less time than money this could be a great solution.

Second, blogs have to be promoted which also takes time. If you build it, they will NOT come. Social bookmarking sites like Digg and Mixx, social networking sites like Facebook and SmallerIndiana, and the emerging wunderkind, Twitter, are all necessary tools. In the early days of Internet marketing you could use primitive, mechanical, spammy methods to promote a blog (or any site for that matter). But those don’t really work anymore. Successfully promoting a blog amounts to building a community around your brand and/or products/services.

So, for these tools to be effective you have to be social (after all they are first and foremost social media). This means seeking out like minded individuals that share common interests and having a conversation with them OUTSIDE your blog and ON the various social media channels. You might cringe at allocating resources to building content on other people’s sites, but it is a necessary evil. Building up a social network around each of these tools will require an investment of your organization’s time. Our own blog didn’t really take off until after Jeb built up his own Twitter network and then started using it to promote his blog posts.

If you have to pick one social media tool to focus your energy on, I’d currently recommend Twitter. It’ll one day implode under it’s own weight (like a super nova or MySpace), but should be good for at least a couple more years.

Well there you have it. Don’t waste your money on a business blog (unless search engine marketing is an important piece of your overall marketing efforts and you’re going to invest the time and effort into making it work). I defy you to get me to change my mind.

What’s On Your Hook? Quality vs Quantity on the Web



Is it better to have 100 hooks in the water with stale bait or only 1 or 2 with the tastiest bait in the world?

I’ve been thinking about content, SEO, blogging, etc a lot recently. Some of it has to do with a recent post that has stirred considerable interest but mostly from some private conversations with industry folks I really respect.

It suddenly hit me that there are generally two approaches to content. Quantity vs quality.

If the web is an Ocean and Google the tour guide then what is the best way to be a featured stop on the tour? Is it to have as many attractions (read pages) that aren’t necessarily that vibrant (read activity) but show up at every turn or is it better to invest more energy into the BEST stop on the tour (assuming a search query is the “tour”) that people go out of their way to find?

I think the answer is different depending on what you are trying to accomplish. If you are looking to sell a trinket and make a quick buck I would argue that having a shack at every stop makes sense. The web version of a hot dog cart.

But if you are looking to be a destination, build customer loyalty, have repeat business, charge a premium for your services and products then I would argue you should invest in one really good destination (your website or blog) and maybe put up some signs along the path pointing to your awesome place. The web version of “Rock City”.

By “invest” I mean engagement. Be active, encourage others to engage, be that “tasty bait” that the fish can’t resist. Google will see that activity and reward you for it.

Neither approach is wrong, it really matters who your audience is. I would argue that a service company is best served by being “Best In Class” and a product company is better served by having as many hooks in the water as possible to catch all the fish swimming by looking for a quick snack but not a relationship.

Ideally you want both but there are only so many hours in the day and it’s important to use your time effectively. I would argue you closely consider your audience, your product and put together a strategic plan that finds a good mix between quantity and quality.

The problem with Compendium Blogware and how to fix it

Note: due to the interest in this blog and the many excellent comments posted in response I want to encourage those finding this post for the first time to also take the time to review Chris Baggott’s comments in particular. He is the CEO of Compendium and I feel his responses are particularly useful as a counter balance to my points made in the following blog. Compendium blogs do a lot of good things for a lot of good companies. Although I still have concerns that I voice in my own comments below I do feel that Chris has done a great job of explaining and defending his company’s software and I encourage readers to balance my critique with his response. Chris is a real gentleman and has earned a good deal of respect from me for taking the time to answer in detail my, and others, questions and concerns.Thanks! Jeb
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I’m asked about Compendium Blogware on a regular basis. The questions come from friends, associates, clients and prospective clients. They’ve all heard about Compendium and want to know my take. This is what I tell them…

First off, I am not eager to critique a local company, especially one that is doing well, which is why I have waited months to post this blog. But I feel I need to post my concerns in a public venue since others might benefit from it as well as Compendium since I think there is definitely a market for business blogging services and I think there are some fairly simple things they can do to fix the issues I identify. Also, I don’t think it’s fair to Compendium to not give them a forum to respond to my feedback and I hope they do on their own blog or using the comments below.

What is Compendium? They are an Indianapolis company founded by Chris Baggott, of Exact Target fame. Their service is providing customized business blogs on their proprietary blogging platform. The primary “twist” that gives them an advantage over free services like Blogger and Wordpress is that they provide keyword research and create “compended” URLs based around targeted keyword phrases. Here’s a couple examples from a blog for Monon Coffee here in Broad Ripple (great place btw!)

http://mononcoffee.compendiumblog.com/blog/broad-ripple-cafe
http://mononcoffee.compendiumblog.com/blog/broad-ripple-coffee-shop

See how the content is almost the same but the URLs are different. They are set up to show up as different pages in Google and target their respective searches- “Broad Ripple Cafe” and “Broad Ripple Coffee Shop“. And they do show up right at the top of their respective searches.

So what’s wrong with that? Well the real problem is that Google doesn’t like intentional duplicate content meant to manipulate search results and this is exactly what Compendium’s software does. It “compends” the same blog (content) under different static, keyword rich URLs as I demonstrated above.

Right now Compendium is essentially gaming Google’s algorithm but it may not last forever. They run the real risk of Google changing their algorithm to punish the Compendium blogs essentially pushing them down in Google’s listings. Google tweaks their algorthim about 400 times a year, so every day they run the risk of being “tweaked”. Since many of Compendium clients are on sub-domains of compendiumblog.com this could mean a big loss of traffic for their clients from Google. Not good.

In my experience Google will eventually eliminate any inefficiencies from their algorithm as they become exploited. The more successful Compendium is, ironically, the more they are at risk. While I think what Compendium is doing is novel it is essentially a Grey Hat trick. They are gaming a system for clients and it’s pretty clear from my conversations with some of their clients that most of them do not realize the risk Compendium is taking on their behalf. Compendium, however, does not see this as a risk.

Another reason their clients’ blogs get indexed quickly for relevant searches probably has something to do with the fact that many of the blogs are all a sub-domain of compendiumblog.com- i.e. clientname.compendiumblog.com- which essentially gives the blog a big push into the search engine waters. This pro could easily become a con should that main URL get blacklisted by search engines for duplicate content.

Compendium will argue that their compended blog pages are actually the best result for the related search even if there is duplicate content on them. I would disagree. Who goes to Google to make two different searches to pull up two different pages to find the same content? That is not what I use Google for- I want new, different information when I modify my search. (note: Chris’ response below does address this concern satisfactorily in my opinion).

How can Compendium fix this problem?
First off, stop duplicating content under static URLs. Secondly provide content writing services for clients so they have real, relevant, not duplicate, content under every static URL. There are already other companies popping up to provide this valuable service of interviewing clients and ghost writing their blogs (not this one!). Some clients will self motivate, some really need help, provide this help and charge for it. This is potentially a huge market, go after that along with making the Compendium platform SEO friendly in a very White Hat (no tricks) way.

(note: another idea I had after posting this blog was to have their software only allow blog content to be compended in 10-25% of the static category/keyword URLs).

Chris, Ali and their team at Compendium have done a fantastic job of identifying their market and promoting their platform. I am really impressed with their sales strategy. I’ve met Chris a couple times and he is a genuinely nice guy with good ideas. This is not personal in any way, in fact, I have avoided posting this blog since I have conflicted feelings about critiquing a local company. But my main concern is that their service may be putting their clients at risk and is potentially a house of cards built on an ever changing algorthim. Maybe they will get lucky but I wouldn’t bet on it.

About Duplicate Content- here is a link to a blog on Google Webmaster addressing this issue. Not all duplicate content is bad but if it appears “intentional” with the aim of manipulating search results then Google can punish the site for this. Another Webmaster blog addresses this issue and includes this quote- “In the rare cases in which we perceive that duplicate content may be shown with intent to manipulate our rankings and deceive our users, we’ll also make appropriate adjustments in the indexing and ranking of the sites involved.”

Having A Meaningful Online Conversation



Is Social Media a gigantic waste of time?

A recent column in the IBJ (Indianapolis Business Journal) by Morton Marcus is asserting that this brave new world of online communities are nothing more than that- a huge, colossal waste of time.

Before I do the obvious and prove Mr. Marcus wrong I think we should concede a little ground. He has a point, it is not hard to waste a lot of time online. Building up meaningless connections with people you don’t know has little value. Having 1000 online acquaintances (or “friends”) doesn’t beat having 10 “real” friends.

The problem is that Morton is not having meaningful conversations online. So who can blame him for throwing in the towel?

My wife has recently embraced Twitter and Social Media in general. It’s been fun to watch her get bitten by the Social Media bug over the last few months. First it was Facebook, aka the Social Media Gateway Drug, and now Twitter. Although I joined Twitter over two years ago I have to admit it wasn’t until the last few months that I “got” it. The reason was that I didn’t see any meaningful conversations happening when I logged in.

As anyone who is a member of Twitter will tell you the problem was that I wasn’t engaging in the community. I wasn’t seeking out like-minded individuals to share ideas. Also, I wasn’t posting my ideas and links so why would anyone seek me out?

The Web is a huge, ever expanding universe. It’s easy to get lost and feel like everyone is trying to sell you something. So how do you have a meaningful online conversation?

Here’s a few ideas on how someone like Morton Marcus can have a meaningful online conversation-
  1. Talk To Peers- ask around, what sites are they spending time on?
  2. Look But Don’t Touch- before creating accounts, spend some time on the recommended sites. You don’t need to join every community you come across online. This can lead to Social Media Fatigue (SMF as it will now be called).
  3. Start Slow- join one community, I suggest Facebook, Twitter or a niche Ning community (i.e. SmallerIndiana.com). Spend 10-15 minutes every day on that site. Join conversations that interest you, message users that seem to be on the same path as you.
  4. Know When To Fold ‘Em- it’s ok to leave a community. I left My Space recently. I wasn’t having any meaningful conversations. I left a note on my profile page letting people know they could find me at Musicalfamilytree.com which is the music community site I started with some friends and now has about 1500 members and many quality conversations centered around one of my great loves- music. It’s a Goldilocks’ site. Not too big, not too small, just right. If the community you joined has passed the Goldilocks’ sweet spot then opt out.

You will start to see a return on your time investment as you start to have meaningful conversations around topics you care passionately about with people that share this passion. That return might be in the form of knowledge, friendship, or business. This depends mostly on what you wanted going in.

So I hope you are reading this Mr. Morton and you give Social Media another chance. It does require a different way of thinking especially in how one allocates time. But if done properly it can yield a great return, personally and professionally.






More Thoughts on Business Blogging and Social Media

I recently had a family reunion over Thanksgiving and spent a good chunk of time talking with a cousin about Social Media, blogging, etc. This cousin is now getting ready to jump into the Social Media waters and I am providing some support along the way. This interaction has helped spark some additional thoughts I wanted to share on the topic of business blogging.

Make a list of blog ideas- have a list of blog topics ready whenever you have time to blog. If you are a organized person you probably have your blogging time scheduled in your calendar. But what happens when you have no inspiration? This is when a list of 10, 20 or more blog ideas comes in use. Just pick one that looks like a fun topic and get going.

Just do it- blogging is easy, don’t over think it, just jump in and get going. No-one will really be paying attention anyway at first. Don’t over think your blog posts, just make sure they are authentic both in content and voice.

A blog is just the beginning- once you start blogging you will want to make sure that you are promoting it across other Social Media and Web platforms like Facebook, Twitter, Digg, Delicious, Stumble Upon, Email Newsletters, etc. Don’t expect the world to rush in and start a conversation with you once you’ve posted your first blog. It takes time and effort to get people interacting with your posts. Bring the blog to them.

I’m sure I could make list after list along these lines but, hey!, a blog should also be short! Give people a quick idea or thought and leave it at. Longer blogs can be useful at times but only when the subject matter requires that kind of depth. In general I shoot for 4-8 short paragraphs.

So this will do for now!