Archive for 2012

More from SXSW

Mar
28
2012

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As promised, we have another round of notes from SXSW, this time from creative director Leigh and client success manager Justin Shimp!

Getting Connected
To echo everyone’s sentiments, my biggest takeaways from our time at SXSW were the deepening connection I felt within our team. It seemed we all grew a bit closer to one another in some way or another… from shared adversity (being locked out for hours in the pouring rain), shared experiences (playing individual and group rounds of “Where’s Jeb?”), shared meals (a team palaver over fine food & wine in an actual vault), and more. The point is, I think we all got to know each other better.

In terms of the event itself, my stand-out moments included Baratunde Thurston‘s talk about the important role humor (specifically satire) is playing in cutting through biased media and political propaganda messaging — not only in the physical realm, but digital as well. It appears that comedy may be the last “trust-worthy” voice of society (provided you have sense of humor enough to read between the lines.)  You can read more about his speech here.

Code for America BrigadeI also enjoyed Jennifer Pahlka’s keynote about her “Code for America” project. Insightful in regards to the challenges facing our local government, services that cannot benefit from the efficiency and cost-savings that advanced technology has been providing the commercial world for years, because of the lack of interest in developing solutions for government entities. Her group spent a year working on simple and effective solutions for three US cities, concepting, designing and building 21 different web-based apps and/or services to solve specific issues facing their respected cities. An amazing concept that seems to really have struck the right note with other SXSW attendees. I hope you’ll read more about it, and maybe even join some of us SmallBoxers who have already signed up for the “Code for America” brigade.

- Leigh Marino

A Trip of Firsts
First off this was a trip of many firsts for me. It was my first plane ride ever and my first SXSW! First off, the plane ride was amazing. I got to meet the pilot and they gave me little pilot wings for my first time ever. It sounds dorky, but it was totally cool.

SXSW started out cold and rainy but it didn’t deter my spirits and quest for knowledge! I met many interesting people and saw some amazing lectures. One of my first takeaways I had was concerning my use of free open wi-fi networks. A couple lectures were based on this topic at SXSW and it was interesting the ways they were able to access many people’s phones and computers just because of the convenience of an easy wi-fi set up. Made me second guess my own security and was very eye opening indeed!

Secondly, I got to meet some really cool astronomers and social media experts from NASA. Their Twitter presence is amazing! There are astronauts in space right now live tweeting! I got a official NASA sticker which is now proudly displayed on my computer.

My third surprise was a couple movies I got to see with another SmallBoxer, Sara. We saw “Indie Game,” which was based on some recent independent game successes of very small teams of one or two developers. Especially after our Factory Week project where we built a video game in one week.

Grandma Lo FiThen we saw an amazing little gem called “Grandma Lo-Fi” about a 70 year old woman from Iceland who takes up recording and composing her own songs. It might not have had a lot to do with web development but it had a strong impact on my desire to create and put my own personal work out there more and share it with my friends.

Overall, I was really happy with the experience and cannot wait to come back next year. Austin is a wonderful city with great locals and places to visit.

- Justin Shimp

 

 

The general consensus? We all want to go back next year! See you there?


SXSW Takeaways

Mar
20
2012

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We’re finally recovering from our trek to Austin for SXSW Interactive. We filled our brains, met some awesome people and shared a few shoe-fives along the way. Our team chimed in with some take-aways from our week in Texas.

Team SmallBox at SXSW in Austin

SmallBox HQ at SXSW! We rented a house in Austin's SoCo neighborhood.

Teambuilding, Austin-Style
SXSW was a whirlwind of fun and learning, but the biggest takeaway for me was how it evolved and strengthened our team. The structure of our schedules during SXSW allowed space and time for us to hang out and relax with each other. I think in those relaxed states, against the backdrop of Austin and the vibe of SXSW, we were able to “talk shop” without really feeling the pressure of day-to-day project schedules. So we were able to take our conversations to a different level, make connections, and reach conclusions we hadn’t yet made. What I felt during SXSW was a strengthened appreciation for each other with a lot of great ideas thrown into the mix, and I think we brought that back to the rest of our teammates who weren’t able to make the trip.

-Lydia Whitehead

Less Tweeting, More Face Time
I don’t mean Apple’s version of Face Time either. As a SXSW rookie, I half-expected I’d tweet my way through the experience. The combination of less than stellar wi-fi and the sea of incredibly fascinating people made for very little social posting of any kind. I very happily gave up that face-in-phone time to meet some new people from all around the world. I can tweet any time, but when else will there be such a great convergence of tech geeks?

-Sara McGuyer

Big Ideas, Big Inspiration
I was a little frightened that SXSWi would be a huge hobnob around new apps and technology that had huge party budgets (kind of like what SXSW Music has become): WRONG! Well, sure there is some of that, but the core of my experience was a deep inspiration that came from big idea presentations. I tried to do my homework and find the most thought provoking presentations and panels that were not exactly focused on marketing, but rather ideas and technology that change the way we approach business AND life. The epitome of this was a keynote centered on a civic hacking program called Code for America that puts creating beaurocratic efficiencies in the hands of the people. i.e. we create new software for the BMV, the line moves faster.

-Dan Fahrner


SmallBoxers Invade SXSW

Mar
9
2012

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Yo! We made it!!! Yesterday, several SmallBoxers made the trek down to Austin, TX for SXSW for a week of technology-focused seminars, speakers, and assorted events. The trip down was a blast—Justin even earned his wings since it was his first time EVER on a plane!) We’ve rented a house down in SoCo and spent the evening getting acclimated to the city. Had a great dinner at The Iron Cactus last night and this morning we’re making a “family” breakfast before heading into town to pick up our badges. I’m sure we’ll have lots more to report as the week progresses — so check back soon!


The End Of Trickery

Mar
6
2012

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Once upon a time, in the not too distant past, tricks ruled web marketing. People would buy keyword rich urls (i.e. IndianapolisDoctors.com), throw up some junk content, install Google AdSense or a similar ad system, maybe sell placement (often at a premium) to local companies who badly wanted to win that search, create some links on equally junky websites, win their keyword and watch the leads/revenue come in. I have been pitched some variation of this idea many times. A few years ago it felt a little like a gold rush with everyone wanting in. Hey, it worked! Does it still work? Somewhat, but it’s clearly fading.

Web marketing trickery is mostly based on exploiting inefficiencies. This often includes Google’s algorithm. Finding holes to create an advantage. Some would argue an unfair advantage. These exploitations often result in having an inferior brand win over the superior one that didn’t use that same exploit. This can leave the user feeling cheated, losing trust. Google doesn’t want to lose your trust. These inefficiencies have also rewarded aggressive, new brands and punished some older, rigid brands. Not an altogether bad thing, It’s a hard call to pick winners- global, national, local and categorical winners- but it’s also the core business of search engines.

But the window of opportunity is closing. Search updates like Google’s Panda, enabled by increased computing power, as well as socially connected (and, frankly, no longer naive) users has made these kinds of tricks harder and harder to pull off. But some business owners are still looking for their digital silver bullet. They still hold out hope that some “guru” can pull some magic internet levers and…voila! Money would flow like water. Sorry, but it ain’t gonna happen.

Where does this leave us? For better or worse, it means doing it right, no more tricks. Ok, what’s that? It means building and maintaining your company’s brand ecosystem. This ecosystem usually has your website as the hub with social, email, mobile, search and yes, traditional media surrounding it. Also, it means interesting content and meaningful conversations across all platforms. Don’t forget continual measurement and refinement. Like taking care of your body- you are never done. Doing it right still requires, and rewards, hustle.

This new reality is forcing another change, a cultural one. The time when companies can hide behind an artificial brand is passing. Social Media is pulling back the curtain and exposing the fakes. The erosion of brand control is a scary thing when it comes to marketing. The fact that a company’s brand is based on its culture is just beginning to sink in. This realization will change the way companies are run, much the way it has changed the way countries are run- see the Arab Spring. Companies that embrace this new reality will thrive. Companies that deny it will decline and die. So…

Don’t base your marketing strategy on exploiting inefficiencies. It won’t work in the long run. Computers will only get more intelligent which means fewer holes. Modern marketing starts in HR, put your focus on your team and go from there. Let them tell your story. Good stories are platform agnostic.


Is Retargeting the New Email Marketing?

Feb
29
2012

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Have you noticed any strange web advertising activity lately? Perhaps web ads for sites you recently visited lurking around the furthest depths of your corner of the web… In alleyways, payphone booths, peaking over newspapers looking extra suspicious? This is no coincidence… you’re being retargeted.

The concept of retargeting may not be news to our marketing friends, but with the debate over online privacy and Google’s new “we’re literally going to track everything you do on the web” privacy policy hitting the mainstream, the retargeting web advertising strategy will surely follow suit… and quick.

Retargeting begins when a website places a “cookie” in your browser upon visiting their website. This allows the advertiser to use relevant image and text ads that follow your browsing patterns all over the web and entice you to revisit the site. Many advertisers use discounting sales tactics such as “save an additional 15% off” and even include the exact product you’ve been researching within the ad. Here’s a visual example courtesy of Search Engine Journal:

The goal is to increase the ad campaign conversion rate and it sure-as-heck works. A few recent web browsing studies claim that shoppers visit an average of 5 ecommerce stores while researching their purchase before they pull the trigger. Retargeting is changing the game so that each store is able to stay top of mind with relevant ads throughout the entire process.

We’ve seen results with several SmallBox clients who have experienced an average conversion rate increase of roughly 100% when using retargeting. Oftentimes these conversions also cost 100-150% less than a first time visit. I was pretty impressed by these stats!

How does this relate to email marketing? Think about it: the cookies these websites are collecting are conversion points themselves, much like securing an email address. As retargeting technology grows, the goals of web marketing will shift. It will merely take a visit to your website (or key page) for a user to enter your sales funnel, your company won’t even need their email address.

We’re potentially looking at a gold rush where companies will begin collecting retargeting cookies before they even plan their campaigns. Sooner than later regulations will need to be put in place that operate much like the federal do-not-call list to allow consumers to opt out of website tracking. These regulations are already being discussed by federal agencies.

The takeaway? Inbound marketing is getting evermore sophisticated. The retargeting process itself can grow to include multiple steps, messages and conversion points for each lead or sale. This is certainly good for businesses and advertisers and, if done well, good for consumers as it will allow for even more competitive pricing and pairing of services.

Ready to jump into pay per click marketing? The time is definitely now: the industry won’t be waiting around checking its watch while there are leads and sales to be had.