Archive for October 2011

Email Marketing Launch: HCLA

Oct
27
2011

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Leadership opportunities abound in Hamilton County, thanks to HCLA. Hamilton County Leadership Academy is one of SmallBox’s oldest clients.  We recently got the chance to update their email marketing program to keep their alumni connected and in-the-know about all of those leadership opportunities.
HCLA Email Marketing
They wanted a fresh look for their email – something that wouldn’t be a total departure, but could liven up their brand.

SmallBox introduced a new color palette to complement their red and blue, and re-envisioned their logo mark in new, fun ways to create custom buttons. In addition, new icons help communicate their three focus areas to “Learn. Connect. Lead.”

Thanks to some subject line consulting, they’re seeing higher open rates out of the gate. And click-through rates are soaring too!

See their October Newsletter.


Web Marketing Quick Tips: Hidden Posts

Oct
26
2011

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Have you ever checked the “Hidden Posts” on your business Facebook page?

Hidden Posts on Facebook

The Scoop on Facebook’s Hidden Posts:
In an attempt to filter out spam, Facebook sometimes catches a legit comment in its snares. If you’ve ever gotten what seems like a phantom notification and can’t find the comment anywhere, chances are it ended up in the hidden posts. Check there regularly to be sure you aren’t missing engaging comments! You can “unhide” the post to display it on your wall.

 


The One-of-a-Kind Million Dollar List

Oct
25
2011

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One of the most important aspects of philanthropy is simply awareness. The more transparent a foundation, charity or other organization is about their mission and needs, the higher probability there is for people to interact through donations or other contributions.

We are so excited to have worked with Center on Philanthropy to launch The Million Dollar List, a one-of-a-kind online database. Here’s the story:

Challenge

Center on Philanthropy at Indiana University wanted a comprehensive resource that projected philanthropic gifts of $1 million and more to anyone who was interested in learning about philanthropy, donating or raising funds.

They wanted to raise awareness through the transparency of giving. Anyone should be able to search to see where donations are coming from, the organizations receiving them, and where else needs for donations might exist.

Solution

Center on Philanthropy came to SmallBox with a big vision in functionality and a short timeline. Not only did we want to make this extensive list of data searchable, and easy to understand, but we wanted to make it fun for visitors to the site!

One million dollars is a significant amount of money to donate, and therefore we needed to provide users with the ability to easily discover where they want to give. We implemented a search functionality that allows users to search donations by donor, recipient, location or subsector.

An Indiana resident who is passionate about both higher education and his local art community and wishes to support it through donating $1 million, but wants to know where his money is most needed, can visit www.milliondollarlist.org and search by location. From there, he can search total donations received by sector and will notice that higher education has received over 57%, while Arts, Culture and History organizations have received just over 4% of total Indiana donations. He can easily and quickly click on organizations to learn more about them and discover where his contribution best fits.

SmallBox scaled processes to fit within Center on Philanthropy’s quick 4-week timeline. We wanted to see what tools were already available that would fit with this big picture, but we also wanted the user experience to be easy and fun. We made sure that while the deadline was tight, our quality of work didn’t waiver.

An effective and interactive interface, even one that contains extensive data, shouldn’t require instructions. The content and functionality should do all the work. We wanted it to be easy and fit Center on Philanthropy’s needs and the needs of visitors to the site.

Results

In milliondollarlist.org, Center on Philanthropy has an awesome searchable, powerful and free tool that arms their audience with a tool to easily make decisions, learn about philanthropy and raise their awareness on where needs for substantial donations might exist.

Anyone can visit the site and learn about philanthropy by seeing who has given, where they gave, discover trends in giving and more. The site covers more than 60,000 gifts of $1 million and up in one single database. A visitor can search throughout the entire world for donation information, or segment their list as small as individual donors or recipients.

SmallBox’s content management system allows Center on Philanthropy to be more efficient in their reports on giving. They no longer have to take the time to update extensive spreadsheets. The data updates on the site and is easily exported in as large or small segments as needed.

Together, Center on Philanthropy and SmallBox launched the most comprehensive, free, online public record of gifts of this size.

 


Rigging the Game: Google Hides Search-Queries from Analytics

Oct
24
2011

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Tuesday, October 18th, Google announced on their official blog that they would be, “enhancing our default search experience for signed-in users,” by,  “[encrypting] your search-queries.” What this means, in layman’s terms, is that if you are logged-in to your Gmail account and you end up on SmallBox’s Website by typing “Indianapolis Web Design” into Google’s search bar, we will no longer be able to tell exactly how you got there by looking at keyword traffic in analytics.  We will know that you came from Google, but we won’t know that your search-query was “Indianapolis Web Design.”

Google is marketing this shift as a move that will ‘Make Search More Secure’ for users.  On the ‘truthiness scale’ this claim is somewhere between insidiously clever marketing and outright mendacity. No one that I have talked to in the past few days buys this narrative, for a very simple reason: concealing search-query specific traffic sources from webmasters will not make search more secure for users.  Traffic sources are already anonymized, and their IP’s are not available to web-masters.  If you end up on SmallBox’s website right now by typing in “Indianapolis Web Design” that is all we know about you as an individual.  Aside from your behavior on our website, after you’ve found us, and your search query from Google, we have zero information about you that is specific or traceable.

So what is Google’s real motivation for making this shift? By withholding even a small percentage of data from webmasters in this way, Google is effectively marring the data-set and disrupting the equation of every SEO company operating in the industry.  While the percentage of users whose search-queries will be hidden is, according to Matt Cutts, less than ten percent, that still blurs things.  The way that we prove ROI will necessarily become less keyword-bound, and as a result our reporting on the efficacy of our organic SEO efforts will be slightly less precise.  In a market where everyone is already feeling skittish, this is likely to divert a huge amount of cash flow from organic search over to paid search.

In other words: the consensus among people that I’ve talked to is that Google is doing this in order to scare up more PPC revenue. They’ve been told by congress to stop acting like a monopoly and to stop pushing their own products in search.  So in order to still have a record-breaking Q4, they’re juicing-up old reliable—PPC, where the majority of their revenue has come from since the beginning.

But just because nervous money might flee into PPC, doesn’t mean the breakdown of traffic-flow is going anywhere. Obviously.  Estimates about the percentage of traffic that flows into paid search-results—while reassuringly predictable in terms of the way that it provides reliable and measurable ROI—will still only get you a small slice of the traffic available through organic search.

Since SmallBox does holistic marketing—providing diversified internet marketing strategies custom-fitted to the client—this shift is likely to have little to no effect on us.  (Aside from possibly bringing us more PPC business.)  It is annoying, sure, and it’s likely to create an extra layer of busy work for us when it comes to reporting.  But it won’t have any effect on our business model.  Neither will this shift effect the attractiveness of the offerings of the other company that I work for, Slingshot SEO—though for different reasons.  Since Slingshot operates at or near the Enterprise Level—where small shifts in keyword-ranking can mean a profit or loss of many thousands or hundreds of thousands of dollars—the difference between the optimal potentials of PPC vs. SEO are stark enough, and dramatic enough, that a small ripple in the way that reporting is done won’t scare anyone off.  Last quarter they reported that the provable ROI for X keyword was $Y dollars.  Next quarter they will say provable ROI for X keyword is between $Y and $Z dollars—and Y & Z will represent a tightly defined range.

With that said, I would not want to be a six-month-old  start-up relying heavily on revenue from SEO for ‘new-to-the-game’ clients right now.

I think it’s kind of sad that Google has stooped to this level. Among colleagues, I have always been one to give Google the benefit of the doubt but not in this case.  They’ve given us so many great services free of charge: Google Maps, Google Earth, Google Art, Google N-Gram, Google Correlate…the list goes on and on.  Google Analytics is not the least valuable of these free services.  Along with their vastly superior algorithm, their original rise to prominence was largely due to this generosity: the blank minimalism of their landing-page, combined with the fact that the service they were offering was completely free for users.  I can’t help but feel like this recent move is a move in the wrong direction for them.


Finding Your Content Comfort Zone

Oct
20
2011

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I’ve heard this echoed a thousand times: don’t tweet about food. Funny thing, though. Many of my personal tweets about food get an enthusiastic response. In recent months, my most @replied tweet was about meat loaf. Seriously. Part of it is that I’ve connected with other food lovers and so a food tweet is very at home in my twitter stream.

After offering consulting for a wide variety of brands, I can definitely say that each client and audience is unique and different. When thinking about new content for your brand, forget any generalities you’ve heard like ‘don’t post about this, don’t tweet that.’ What is okay for the casual swimming pool company, might not be kosher for the addiction treatment center.

Take this pineapple picture we posted to the official SmallBox business facebook page as example. It may not tell you that we offer amazing web design and marketing services, but it does provide a feel for our culture and let you know that we like to have fun. For SmallBox, there’s value in this type of message because we’ve decided we want to let people in – to see our space and get to know our team a bit. If you have a more buttoned-up, corporate culture, this type of post might not work for you.

Creating Content for Your Brand

So, how do you decide what’s acceptable for your brand?

Define Your Brand Tone
To determine what is acceptable, start simply by establishing your ideal brand voice. What words best describe the vibe you want to share with your audience? Pick 5 words, or more if you need them.

For SmallBox, we define our ideal tonality like this:
Knowledgeable, Bright, Community-Minded, Approachable, Witty, Personable, Creative, Fun. Sometimes cheeky. We joke, we give shoe-fives.

All content we create is filtered through this lens. In a way, this is just who we are, but it’s also well thought-out. With multiple personalities creating content for SmallBox, having this general direction clearly defined is critical.

Build a Team Who Gets It
As Jeb refers to in his digital brand ecosystem, HR is marketing. Hire and train a team that gets your culture and brand voice and can run with it. Having a tuned-in team that just ‘gets it’ lessens the need for strict guidelines or micro-managing oversight of all of your content creation.

Create Your Content Comfort Zone
What if your team needs more guidance? Your might find you need to spell out what’s black and white, and whether you’re comfortable in the gray areas. Let your content creators know if they’re allowed to be silly and make jokes. Don’t want your official brand twitter to comment on last night’s tv show or celebrity gossip? Say so. By providing specific examples of the types of content you want, and what you don’t, you’ve given your team the confidence to create within your framework.

Detailed content guidelines can be a considerable time investment up front, but really digging in to find your content comfort zone will make your future content creation easier and more focused. Add in a solid content strategy with your business goals, defined target audiences, an editorial calendar and more and you’ll really be set up to succeed in creating great content.