Archive for May 2011

Meet the interns!

May
26
2011

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This summer we’re lucky enough to have Cody and Neil, two talented design interns helping us get things done and working on various projects around the ‘Box. Both are already doing great work and infusing themselves into the team. We pulled them away from taking out the trash thinking of greats ideas to answer a few questions. Say hi to Cody and Neil!

Intern CodyCody the Intern

Cody just finished his junior year at Ball State where he’s majoring in Visual Communication. He’s created designs for a number of mobile applications and dabbles in photography as well.

IMPORTANT STUFF
Bands you listen to:
The Beatles, Led Zeppelin, Vampire Weekend, Bob Dylan, The Postal Service, Phoenix, Modest Mouse, The Killers, The Strokes, MGMT, Louis Armstrong, Frank Sinatra.

Special design skillz you bring to the team: I have been designing for web and electronic devices (iPhone/iPod/iPad) for about 2 years, and really enjoy doing it. Something I bring to the team is that my design is very adaptable to each project. I can design fun, bright and flashy or clean, serious and professional.

QUESTION TIME
What is your favorite typeface?
Helvetica Neue Thin
What is your favorite Photoshop or Illustrator tool?
Pen tool
What is the square root of pi?
1.772453850905516027298167483314
What are you excited to learn this summer?
I REALLY REALLY want to learn how to code a website from the ground up!
What do you do in your spare time?
Video games, listening to music, playing guitar, being outside, and playing sports.

LIGHTNING ROUND
Write the first thing that comes to mind when reading each word.

Helvetica: The documentary
Cheetos:
Cheesy Fingers
bicycle:
Riding my bike at my grandparents when I was a youngster
drop shadows:
Should be used like an expensive cologne (or perfume), less is more and only acceptable in special occasions.
angry birds:
DAYS and DAYS of my life gone.
molecular biology:
Ha Ha… Seriously? Im for it?

LAST BUT NOT LEAST
Anything else you want folks to know about you?

I work best under pressure. I really appreciate feedback, negative or positive. I like using all caps when I want to emphasize something in text!

Intern NeilNeil the Intern

Neil is a graduate of the Media Arts & Science program at IUPUI and creates his own music.

IMPORTANT STUFF
Bands you listen to:
This list could go on and on, but for brevity’s sake I’ll just narrow it down to a select few: Aloha, Dodos, and super talented local friends.

Special design skillz you bring to the team: A mad sense of minimalism and swiss design.

QUESTION TIME
What is your favorite typeface?
The Scandinavian in me wants to say Helvetica – but I love Caslon, and lately have been on a pretty big Trade Gothic kick.
What is your favorite Photoshop or Illustrator tool?
Does the type tool count?
What is the square root of pi?
1.77245385 – Did I look that up? Absolutely.
What are you excited to learn this summer?
Looking forward to further honing my design skills and learning a lot more about CMSes.
What do you do in your spare time?
I play music and I ride bikes as much as I can. Currently, a lot of time goes to wedding planning as well.

LIGHTNING ROUND
Write the first thing that comes to mind when reading each word:

Helvetica: Switzerland
Cheetos:
Orange fingers
bicycle:
Underused & freeing
drop shadows:
Great – when used carefully
angry birds:
Temporarily life consuming
molecular biology:
People that are smarter than me.

LAST BUT NOT LEAST
Anything else you want folks to know about you?

Anything else you ever want to know – just ask me!


Team on Wheels

May
20
2011

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Happy Bike to Work Day!
Many SmallBoxers ride bicycles to work every day, so it was a no-brainer to participate in something like Bike to Work Day. To sweeten the deal, we marked the occasion with a free staff lunch for all of our bikers. Hello, sushi! We also made some commemorative buttons, a real life badge to award our team.

Bike to Work Day Buttons & Sign

6 of us pedaled into the office.
Here we are, in all our glory:

Team SmallBox on Bike to Work Day

Many days our rooftop bike rack at our office space in Broad Ripple is at capacity. We’re biased, but we think it’s the best parking in Broad Ripple.

Did your office participate and do anything fun to celebrate?


Deals, they are a changin’

May
19
2011

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Businesses have lined up to offer their services at cut rate pricing, riding the bandwagon of deal-offering through services such as Groupon and Facebook Deals. Several Smallbox clients have used discounting services – sometimes we advise against deep price cuts, while other times it could be a good fit.

Whether it’s right for you or not, there are a few shifts in the deal market worth noting.

Taking deals into your own hands
Haute in the Heartland had a great write up testing Gap’s new site, gapmyprice.com. Why give more than half of an already significantly reduced profit, when you can create your own site and broker deals yourself? Why offer an item for 50% off if a customer is satisfied with a 15% discount? Limited products and uneven deals (as noted by Gabrielle) might not make for the best success in this case, but the idea is a solid start.

A newly launched subsidiary GrouponNow, only available in Chicago for now, allows vetted business owners to offer on-the-spot deals to react to real-time business trends. Users of their smart phone can view nearby deals on an app. Have a product you want to move? Are Tuesdays a notoriously slow business for you?



A Real Life Example:
Once I visited a bakery at the end of the day. After I made my purchase they offered me a whole blueberry pie for free (best day ever!). Instead of giving up all earning potential, the on-the-spot deal allows the business to at least recoup the costs of ingredients and labor. The bakery, for example, could offer half-price pies in the last thirty minutes of business and likely never throw out or give away another pie again.

TIPS: Run your own deal of the day (or week) promotions. Email marketing is a great way to deliver a message like this without investing in a whole micro-site or divide your profit with a deal platform. Using a limited time offer like one day or week increases sense of urgency.

What otherwise might not have sold
National concert promoter Live Nation just announced a new partnership with Groupon, called GrouponLive. Live Nation hopes to reach new customers and move unsold concert tickets for one of its more than 20,000 annual events through last minute deals.

This will be an interesting trend to watch. After hearing many reports of business losing more than gaining through Groupon’s original model, discounting remnants might offer a more sensible path to new business.

A Real Life Example: In my volunteer work with Indy Film Fest, we used Groupon to sell tickets for the 2010 film festival to great success. We got feedback from first time visitors that it took the risk out of trying the festival and since we had a great capacity of seating and no hard cost involved, there was nothing to lose.

TIPS: Consider your costs and supply to help determine how low you can go. The real time nature of social media is a great way to communicate late minute deals in a more informal manner than using a paid promotion platform.

What do you think? Do you have any DIY deals ideas to share?


SmallBox’s Factory Week June 6-10th

May
13
2011

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“The chef always eats last”

It’s hard to get your own stuff done. We have gotten really good at client projects but we stink at our own projects. Ok, maybe we don’t “stink” but it is so easy to put off something we want to do when there is a client (paying) project needing our attention. Our clients appreciate and value our services. That’s a wonderful thing. But we have trouble staying as focused on our own projects and ideas.

So this June we are taking a week (6-10th) off to work on internal projects. We are calling this Factory Week after Andy Warhol’s Factory in NYC which was perhaps the first modern co-working space that also focused on artistic collaboration and production. Making ideas happen. The Velvet Underground rehearsing next to a film being shot next to a screen printing operation.

SmallBoxers are currently submitting their ideas to a Basecamp project. Conversation threads are refining the ideas. The Monday after next we will vote on the ideas via a web form sent out to the team. We may even send a clone of that form out to the public to see if they are excited about any of the ideas. So far we have several small/medium suggested Apps, enhancements to our website, redecorating our office and many others. It’s been fun to discuss these ideas at our weekly lunch meetings.

Taking a week from billable work won’t be easy or cheap but we are committed. We are notifying our active clients and making sure, in advance, that no projects will suffer. We will be providing our usual support to clients that need help during the week. We are also looking for a space to relocate for the week, preferrably near Broad Ripple. Let us know if you have any ideas. Needs to be able to accomodate 15 people, have really good wi-fi and preferably some white boards. If you have this kind of space let us know what you need for our 5 day invasion.

On Friday all the teams will present what they worked on during the week. We will also spend some time working on our company Manifesto which has been in process for the last month or so- see our Word Cloud experiment.

Our goal is to leave this week as a stronger, united team. One that has also done some creative and innovative work to show the world. So yes, there is a marketing angle to all of this. We will be posting our progress via Twitter and this blog and maybe via a Tumblr account as well. If this week goes well I hope to do it again on a regular basis.

Stay tuned and let us know what you think!


E-mail Marketing: The New E-mail Marketing?

May
10
2011

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Email is not dead

Read the writing on the wall: Email marketing’s not dead.  Not exactly the sort of epigram you’re likely to see scrawled on the restroom stall at CBGB.  “Email marketing produces ROI regularly and reliably,” is not a trending topic in the world of graffiti.  But you might hear some chatter about this out in the marketing blog circuit. And it’s true: Email marketing really isn’t dead. In fact, it’s booming.

I know what you’re thinking: email is so old school.  That’s what I was thinking when I found out that SmallBox did email marketing. I was like: what? I thought this was a cutting-edge company? Email marketing?

But it turns out that the people at SmallBox knew what they were doing with email marketing. In fact, email marketing is one of the most thriving and successful prongs of the business (for SmallBox, yes, but also for our customers).  Email may not be as sexy as Twitter, but—when managed effectively, depending on your company and your product—it will often be a more effective mechanism for bringing in return on investment.

I could go through and quibble about all the research and data that’s out there dedicated to this subject, comparing this data set to that one over there. We’ll get into that a little bit later. Right now, though, I’ll just cut to the chase.

Remember back when email was a hip platform—the hot new thing? Like, fifteen years ago, or whenever? There was a much smaller demographic pool open to email back then. Today, the percentage of Americans old enough to have a bank account who check their email daily is much closer to 100%. That means the number of Americans who are totally desensitized–for whom email marketing is totally played out–is smaller than the pool of new potential customers who are open to email appeals. That’s just one of the common-sense reasons why email marketing is still highly effective.

Another, harder to quantify, common-sense reason why email marketing is effective is that if your customers love your product, they want to hear from you.  They’re glad to be reminded that you’re still out there making great products.  For the cynics: take a look at the numbers.  If it works, it works.  And email marketing works.  It is the most direct, personal way to reach out to customers who aren’t already on your website, and that creates specific types of opportunities that are unique to email.

If you’re an e-commerce site: wouldn’t you like one more chance to communicate with the visitor who ditched his shopping cart right before making a purchase? In a real-life scenario your sales charisma and/or the value of your product would have gotten your customer over the hump. In person, you would have been able to close. Online, you’re going to have to reach out through email.

We’ve seen campaigns that prove email can get you up to a 30% conversion rate on lost sales–if you play your cards right.

If you’re a seasonal business: wouldn’t you like a more efficient way to remind your loyal customers to check you out when the time is right? Something more aggressive and targeted than PPC? Something more ‘one-on-one’ than Facebook Ads to let your loyal customer base know that you remember and you’ve got great new products again/the same great quality product they loved last year?

Email marketing was practically invented for this purpose.

Need a platform to convince your customers to upgrade to your new product without intimidating them, or scaring them off? A one-shot engagement of the customer’s attention through Facebook or even on your website might not provide you with the time or the psychic impact necessary to convert your veteran client.

We’ve seen email campaigns, played right, that have convinced up to 70% of an otherwise unmotivated, sluggish clientele to make the crucial upgrade.

Let’s crunch some numbers. I’ll cite a few figures from a white paper that Internet Retailer published. “73% of chain retailers, catalogers, virtual merchants and consumer brand manufacturers spend 5% of their marketing budget on email marketing.” Two-thirds of these people report that at least 6% of their sales come from email marketing. Note: This means that email is performing out of proportion to its cost by 20% in these companies. One-third of these retailers report that email is generating 15% of their total revenue. In other words, their investment in email marketing is performing out of proportion to its marketing price tag by 300%.

So two-thirds of companies who invest in email marketing find their campaign is performing between 20% and 300% better than their other marketing dollars.

By the way, SmallBox won’t work with you on email marketing if they don’t feel fairly certain that you are one of the two-thirds of companies for whom e-mail marketing will perform at a high level of return.

Granted, these strategies are working because they’re part of a larger, diversified marketing plan, but the implication seems pretty obvious: email marketing is an absolutely integral part of marketing for two-thirds of online merchants. That seems like a pretty straightforward takeaway.

Whether you’re looking for a scaled solution to fit your business and go after specific goals (like the packages that SmallBox offers) or a super-refined custom  email marketing software solution to deal with the massive nightmare of your million-thronged list of addresses (like Exacttarget’s), you’re probably going to want to consider making room for email marketing as a part of your marketing plan.

Reliable ROI

What has your experience with email marketing been? Does it square with the figures provided via Internet Retailer in this blog post? What do you think?

Note: all the statistics in this post were found on Marketing Sherpa.