Archive for July 2010

There Are No Dumb Questions

Jul
23
2010

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I recently wrapped up a 6 stop tour of Indiana with the SBA (Small Business Administration). I was part of a half day seminar put together by the SBA and sponsored by the Indiana Chamber and NFIB. My portion was an hour long presentation on marketing with an emphasis on Search Engines and Social Media. Afterwards I would talk to the attendees, mostly business owners, and hear all kinds of stories, some of them horror stories involving a marketing or Web company that cost a lot of money, didn’t finish the job and never explained their process. It was fascinating to hear from all types of businesses knowing they needed to use the Web to grow (or survive) but with little idea of how to go about doing it.

One of the points of my presentation was to encourage these company owners to ask the “dumb” questions when talking with Web companies (like us). I see some in my industry essentially intimidating their clients with strange acronyms- SEO, CMS, PHP, etc. Then they proceed to lead these trusting business owners towards the wrong solutions- Flash websites that are invisible to search engines, Websites with no content management so they charge the business for every update, designs that look cool but aren’t user friendly, on and on. So I would often pull up their website and give them my feedback, which is usually not good news, then they would often say- “yeah, I was wondering about that, seemed strange to me too.”

Web technology is changing quickly. There is no way a typical business owner has time to keep up with everything nor should they. If they take the time to become Web marketing experts then chances are their business will suffer as result. Same reason we outsource HR work here at Small Box. We aren’t experts in HR and not big enough to have a full time HR manager. So I ask a lot of “dumb” questions to our HR company and they very nicely answer them all.

So if you are one of those companies that knows you need to start using the Web to grow your business but don’t know where to start, it’s ok. Just start with the “dumbest” questions you can think of cause there are really no dumb questions when it comes to the Web. We will listen, meet you where you are and put together some ideas. We will also show you results we have gotten for other businesses and organizations. If we feel that our services are the right match for your business needs, and that may be the case, then we can recommend another company that meets your needs/budget and does quality work.

Our goal is to help anyone that comes our way find the right solution, even if it isn’t us.


What I Like About SEO

Jul
14
2010

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Recent conversations with some friends about what I “do” at work sparked this idea.  As I’ve been thinking about these conversations, I’ve started to realize that when I launch into an explanation of what I do, more often than not I start to describe what I like to do.  Granted, there’s still a lot more for me to learn, but there’s something exciting about the process of learning and developing a skill while simultaneously discovering what you like about it.

I’ve always liked words.  I chose to study English over music in college because I figured I’d have a better chance making a living using that knowledge (cue laughter – because nobody actually uses their english degree).  Welcomingly, the basics of search engine optimization (SEO) find their roots in words.  One of the first things we do for an SEO client is begin with keyword research.  This is on my list of favorite tasks.  Keywords are exactly what they say they are – key words.  So if a client wants to reach page one on a Google search, they need to know what words people out there are using to search for their product.

For example, lets say you own a hair salon in Indianapolis.  You need to find the keywords that most people use when searching for places to get a haircut.  Is it “hair salon”?  Is it “best barbershop”?  Perhaps, but it’s also important to consider what people expect to find when they enter keywords in a search and if your service meets that expectation.  If your salon is a upscale luxury salon you would not want to target keywords like “best barbershop” or “cheap haircuts,” the resulting traffic would not find what they were looking for and therefore not visit your salon.  What I do is sit down and figure out what keywords are best for your website.  I look at what you offer, where you offer it and who you offer it to and then basically try to solve a word puzzle – putting together different words and word combinations to find the most common search terms, and then choosing which ones fit and describe you best.  The end result is a list of keywords and corresponding data that tells me what keywords you should target on your website.

Of course, this is only one small step of many in the process of optimizing a website.  And I’m not sure I could even comprehensively list and describe every factor or step.  There’s writing title tags (the words in the grey bar on your browser), writing descriptions, press releases and ad copy.  There’s creating listings in Google Maps and other search engines and hunting down respectable directories for more listings.  There’s link-building and social bookmarking and tweaking little things on the website pages to make sure all the little details match exactly.

But what I like about SEO, what I find myself saying when responding to that inevitable question “what do you do at work?” is that the best thing about SEO is – it’s an exploration, it’s an evolution, it’s always changing.  Even the tasks that tend to drag a bit are always made fresh with a new client because the puzzle is different.  Crossword puzzles never get old because everyday the same newspaper square is transformed into an entirely different puzzle, with different clues and different words.  The same is true for SEO, every client presents a new riddle to unwind.

And I can’t help but to think, that maybe I’m actually getting to use that useless degree of mine after all.