Archive for July 2009

How to use Twitter to prove you’re an absolute moron.

Jul
28
2009

14
Comments

There’s been an overwhelming amount of love for Twitter this year, but Larry King might be single handedly responsible for starting my disenchantment with the most recent installment of the seemingly annual progression of the latest and greatest social media wunderkinds.  To be fair, my disenchantment began a few months ago, but a tweet a few days ago (2:58PM on July 26 to be exact) from Larry King’s official Twitter account (@kingsthings) sealed the deal:

Larry, I’ve got some news for you. For at least three reasons Twitter is the absolutely, positively WRONG medium to use for finding out why a Marathon is 26.2 miles.

First off, Larry, it demonstrates what we’ve kinda been suspecting all along – namely that you’re a no-talent, hack who’s risen to your station through merely the arbitrary caprice of fortune.  The standard answer to this question is pretty much conventional wisdom. I’ve taught middle school kids that could answer it.

Second, Larry, you can actually get your answer faster by using this crazy, new technology called a search engine. I’m sure this whole Internet thing is probably brand new to you and has to be pretty confusing (in fact, it’s probably pretty safe to assume that you’ve got some ghost writer Tweeting on your behalf to solicit the questions for your interview with Colin Powell that you’re unable to prepare on your own). But just in case you actually do get on the Internet someday, I created a demonstration of how this new-fangled thing called a “search engine” can help you find answers to life’s persistent questions.  Just CLICK HERE to see how it works!  Then, to get your answer click on the blue, underlined text at the top of the page that says “Marathon – Wikipedia the free encyclopedia”.

Third, Larry, the answer is actually more nuanced than you might think at first blush. Turns out that the distance from Marathon to Athens is shorter than 26.2 miles.  Turns out that primary historical sources disagree about whehter or not the first “Marathon runner” ran before or after the battle of Marathon.  Turns out that the 26.2 mile distance was the result of a series of last-minute changes made to the first modern marathon route established for the 1908 Olympics in London.  Maybe you knew that the standard answer wasn’t 100% accurate (I doubt it). But even if I stretch my imagination beyond the comprehensible and give you this benefit of the doubt, the fact still remains that crowd sourcing via your celebrity Twitter account is the least effective and most time consuming way to actually get your answer.  Just take a look at the overwhelming volume of responses your question generated by CLICKING HERE. You’ll notice something pretty quickly: a lot of people know some version of the standard answer, but nobody agrees on the more nuanced details.  If you’re really into crowd sourcing your answer, you should just cut to the chase and go to Wikipedia where the crowd sourcing has already been done for you.  Plus, Wikipedia has at least a modicum of editing that’s gone into their content.

Which brings me back to how Larry King finally brought about my disenchantment with Twitter.  In short, Twitter has become filled with crap and wading through all that crap takes more time and effort than regular people should have to put into it.  It takes a considerable investment of one’s time to follow Jeb’s advice about having a meaningful online converstaion and craft your Twitter network to a manageable level so that it’s actually useful and doesn’t become a ridiculous time sink.  What we need first and foremost in an answer is “correctness”. I have yet to find a better way to get “correctness” than by identifying an authority that can be trusted.  It’s way too easy to present the appearance of authoritativeness on the web without actually being an authority.  Just look at all the self-proclaimed authorities who wound up giving Larry a technically incorrect answer to his question.  Finding an authority is hard work (even off line).  Crowd sourcing via Twitter doesn’t get you any closer to an authoritative answer.  It just compounds the problem (especially when you use a celebrity account).  I know it’s tempting to think that crowd sourcing via Twitter is the way to go when it’s been so successful for Wikipedia, but Twitter just doesn’t work like Wikipedia.

I used to think that Twitter was pretty cool and pretty useful before the proliferation of celebrity accounts from the likes of Larry, Oprah and Martha.  So it looks like I am now beating Jeb to the punch in writing his next latest-social-media-fad-jumps-the-shark-blog-post.   Why is it that all these social media sites go through the same cycle of explosive growth that eventually brings about their demise? I suspect it’s because no one’s figured out a really good way to make the hard work of identifying authorities become easy. Finding an answer “that works” by playing a numbers game through social media sites can work OK for a while so long as the numbers stay fairly small.  However, once they reach their critical mass these social media fads just implode. Plus, playing the social media numbers games just skirts the fact that the answer is by no means guaranteed to be authoritative.  In attempting to make finding an authority easy, Twitter seems to have thrown their lot in with the celebrities. Or have the celebrities high-jacked Twitter?  Either way, that celebrities have made a good thing bad should be pretty self-evident.  I hate to say it but it seems that counting backlinks and other artificial “signs of trust” like the search engine algorithms do is the best thing we’ve got going so far.

So, Google don’t be worried by Jeb’s post that opined whether Twitter is a Google-slayer.  It isn’t and it won’t be.  In fact, it’ll probably be something our kids and grandkids reference when making fun of our generation.  I can already hear my daughter incredulously asking her friends, “Can you believe our parents spent their time at work reading ghost writers typing ‘In da house ATL!!!’ on some rapper’s Twitter account?”.

And if you’re wondering, yes, I probably woke up on the wrong side of the bed this morning.  So feel free to flame me in the comments below for being so hard on the beloved institutions like Larry King and Twitter. But be forewarned: I’ll probably be just as snarky in my responses as I am now.


Indy Business Makeover Competition- $80k in free stuff!

Jul
27
2009

0
Comments

Small Box is part of a group of local businesses giving away $80,000 in products and services to a deserving local business.

You can check out all the details at www.indybusinessmakeover.com

Included is a web site built by Small Box and designed by our friends at Pivot Market (see the new www.gregoryappel.com to get an idea of another site we built together).

So we wanted to make sure all the small, growing businesses on our list knew about this contest.

There’s no fee to apply so do it now!

Application Form

The competition is open to central Indiana companies who have been in business for a minimum of five years and have five or more employees.

The application deadline is Wednesday July 29, 2009.


Thoughts On Hiring – Our Approach

Jul
20
2009

12
Comments

I think a lot about hiring. How to attract and retain top talent. I’ve worked with companies that have had major turnover issues and I’ve seen the negative impact it has had on their growth and their clients. I’ve also seen companies that have been afraid to let long time employees go even though the company had moved on and the employee was clearly no longer the right fit. So, how do you achieve healthy, sustained growth?

Small Box has a different approach to hiring and it seems to be working. We’ve had no turnover in almost 4 years of business. Here’s how we approach it.

No-one starts full time. I believe in a good “courting” period before “marriage”. All full time employees, outside of Joe and myself who founded the company, have started part time. This gives us a good chance, on both sides, to figure out if there is a match on a professional and cultural level. Can they do the job and do we get along?

Sometimes it becomes clear that a full time position isn’t the right relationship for either party. Sometimes we move quickly into full time when it’s clear we have a rising star.

I don’t spend much time, if any, looking at resumes. I do like to look at what people have done but I find resumes next to worthless in general. Every employee we have hired has come through our various networks. As we hire more employees we increase our network.

Some business folk will argue that you shouldn’t hire friends. I disagree. Now, firing friends can be hard but I’ve done it before, at a past company, and if done right it’s not too horrible. I see many upsides to working with friends.

Communication: you know how to communicate since you’ve been doing it for a while already.

Culture: you already share this so it’s easy to have a good vibe around the office.

Accountability:
you know this person isn’t going to flake.

Tough Times:
if your company goes through a tough patch there is no better team than one that is on a friendly basis with each other.

I don’t want to act like we have it all figured out. I expect many HR challenges as we continue to grow. But I do feel that limiting a company’s growth around a healthy hiring process will result in a much more profitable business down the road.


New Second Helpings site launches in 24 hours!

Jul
16
2009

1
Comment

The Small Box and Second Helpings team have just launched the new Second Helpings website! This was an all night, 24 hour job starting at 1pm yesterday. The new website was designed, built, optimized for search and launched in 24 hours! I knew we could do websites quickly but this blew away everything prior. The site looks great, works great, has a customized Small Box Content Management System powering it and should serve this great Indianapolis nonprofit for years and years to come.

I’m proud of my team for coming up with this idea and seeing it through. Also a big shout out to Ben and Nora at Second Helpings who stuck with us for the whole thing. Very little sleep was had but I think everyone is thrilled with the results.

Check it out!
www.secondhelpings.org
follow the play by play during development on
www.24hourwebproject.com


Easily Approachable and Quite Deep

Jul
10
2009

1
Comment

Seth Godin writes

“There are very few products, services or organizations that are simultaneously easily approachable and quite deep. That’s an opportunity for you if you can figure out how to be both, but choosing just one is a more likely scenario. So, which are you?”

It’s a good question, here’s how I would answer:

The web seems really complicated but not to me. I just see it as a series of decisions that require particular expertise to do correctly. The best decision is the one that makes the next one seem more apparent. There is never going to be one person who is right about everything all the time. What’s important in doing a web site, or marketing strategy, or making any series of decisions is to make each one as close to right as you can so the next one is clearer.

We do that by first and foremost attracting the top talent in the region. Then we challenge them to do more, to understand the implications of these important decisions. Then we provide what we hope to be the top level of customer service for our clients.

The results are clear to me, some are big and some are small. I take a small amount of pride in knowing that we are growing while other web companies are going out of business or shrinking. But what I take the most pride above all is the relationships that I have built with those in the box with me, and the way we extend it to our clients. Of the huge number of sites we have helped produce, 99% of them are still online exactly as we launched them.

Key to our growth is the way we have extended our services beyond designing and programming websites. It is a complete array of services our clients need, and some they don’t. That’s the real Small Box difference right there, whatever people think they know about us, there is more.