Archive for May 2008

Deadly SEO Blunder: RickRolling Visitors on Your Website

May
13
2008

6
Comments

Far too many websites “Rick Roll” visitors to their homepage and the SEO consequences can be disastrous. Not only does “Rick Rolling” choke a website’s overall traffic to a virtual trickle, but it also reduces the value of each visitor as well as undermines a website’s rankings in the search engines. Fortunately it is an easy SEO mistake to avoid and you can prevent your search engine rankings taking a hit by following this simple advice:

Don’t “Rick Roll” visitors to your homepage.

Okay, okay, I admit I’m using the term “Rick Roll” pretty loosely. Strictly speaking a Rick Roll involves tricking someone into following a link to a video of Rick Astley’s “Never Gonna Give You Up”. To experience for yourself what it’s like to get Rick Rolled, go to Jeb’s blog on the ScribeFire plugin and click on one of the links in the comment about the fictional ScriBot plugin.

Our talented Web designer & developer, Jack Shepler, introduced us to the Rick Roll a while back, but the prank and the goofy video still hasn’t gotten old for me. I’ve been Rick Rolling friends and colleagues in emails ever since. Rick Rolling Jeb through that comment in his own blog post was one of my more recent triumphs and immensely satisfying (even if it was a little too easy).

As fun as it can be to Rick Roll the unwary and unsuspecting, no small to medium sized business website would ever intentionally Rick Roll it’s visitors with bogus links pointing to “Never Gonna Give You Up”. The first couple times might be amusing, but the joke quickly grows old and becomes a more and more annoying prank. Eventually such a website would lose all its credibility and the visitors would eventually stop coming.

But this is almost exactly what a website does when it has a video on it’s homepage that autoplays every time it loads in a visitor’s web browser.

An autoplaying video on a website’s homepage renders all those precious links in the Google SERPs (Search Engine Results Page) little better than the Rick Roll links Internet pranksters have been leaving in comments all over the Blogosphere. The user experience is the same: (1) eager anticipation and hope of finding something useful or interesting, followed by (2) disappointment and irritation at the intrusiveness of the autoplaying video, culminating in (3) a mad scramble to get to the browser’s back button and return to the calm serenity of Google before (4) following a link to your competitor’s site.

Even if a new visitor to your website withstands the aural assault of the autoplaying video, it makes it more likely for that visitor to view fewer pages and spend less time on site. This is because many of your website’s visitors use your homepage as a sort of home base for their navigation of your site. After exploring one section, visitors tend to return to the homepage to begin exploring other sections of the website. Warry of being “Rick Rolled” again on the homepage, a visitor is more likely to leave your website altogether in order to avoid having to endure the video’s unwelcome intrusion.

So, why would a search engine ever care if a website “Rick Rolls” its visitors with an autoplaying video on the homepage? In a certain sense it doesn’t care at all. The video is virtually invisible to the search engine spiders and the search engines don’t have to suffer through it playing when they crawl your homepage. But Google does care about the user experience on a website and can get a pretty good idea of that user experience through web analytics.

In a blog post at SEOmoz.org our friends at Slingshot SEO confirmed a nagging suspicion that Jeb and I had and could never quite shake: namely that Google does pay attention to user stats like bounce rates, time on site and depth of visit (page views) when ranking websites. When a site “Rick Rolls” visitors with an autoplaying video, not only do you get less value out of each visitor to your site, but you are also actively working against improving your search engine rankings.


I’m sure we’ve all been “Rick Rolled” in one way or another by homepages we’ve visited in the past. If you’ve been “Rick Rolled” by a website’s homepage, please share it with us by linking to it in the comments below.

10 Tips for Starting and Building Online Communities

May
5
2008

0
Comments

In building several online communities, both for personal and professional purposes, I have been ruminating about how to effectively build an online community.

Here are 10 tips that I have complied from my experiences that I think might be of value to anyone interested in starting an online community.

  1. Have a purpose-
    in order to attract and maintain a community you need a meaningful purpose. The problem with sites like MySpace.com is that they have no real purpose beyond the explicit one of networking. The next generation of online communities are going to be smaller and niche driven. Find a niche interest you personally feel passionate about and start a community around that passion. True passion is infectious and it will attract others to join the discussion.

  2. Start with people-
    all online communities need to be grounded in the real world. The era of having 10,000 friends you don’t know is over. People want to have a meaningful conversation with people they know as well as be introduced to new people through existing relationships. Once you have a purpose you need to make sure there is an existing community already embracing that purpose. Attracting those people will be key to your community’s success.

  3. Be authentic-
    everyone hates a fake. Don’t even try to be someone you aren’t. It’s ok to hold your tongue (or keyboard) when needed but don’t try to talk the talk if you don’t walk the walk. It will almost certainly doom your fledgling community.

  4. Think small-
    don’t try to shoot the moon, chances are you won’t pull it off. Set reasonable goals for your community. If you have 50 members at the end of your first month, maybe you should only expect 100 by the end of the next month. Meaningful online communities thrive on quality over quantity. The last thing you want is 1000 inactive members. It is better to attract and retain a small loyal following who bring real content and community to the site.

  5. Be personal-
    try to greet every new member with a personal message. No-one wants to come to a party only to be ignored.

  6. Be an enabler-
    make sure your online community has plenty of ways to let its users take away content. Embeddable music players, photo galleries and badges enable your loyal users to spread the site’s content across the web.

  7. Drip content-
    if you have a stockpile of great new stuff (photos, videos, music, etc) don’t put it all up at once. Put out a little at a time. By spreading desirable content out you will encourage users to come back regularly for updates. Also, make sure you are using RSS feeds and other tools to let your users follow site updates via their home pages (i.e. iGoogle).

  8. Be protective-
    ban members that spam or start fights. They can quickly create ill will and alienate core members. Act swiftly and create clear precedents on what is and isn’t acceptable. Your users will appreciate it.

  9. Nudge, don’t push-
    when you sense the community is starting to ebb and needs some new energy jump in with a new discussion topic, or post an interesting blog, or add comments to formerly active members. These are all very small things but can quietly revive conversations and activity.

  10. Give up control-
    just like raising a child you have to learn to let go. As your community grows take note of the active participants and find ways to hand over more and more control to these users. In some instances you will want to promote them to admin status. In other instances you will want to feature their content on the home page or in email blasts. These users are truly the future of the site so give them the tools to help grow your fledgling online community.