Report from SXSWi- Days 1&2

PJ and I are down in Austin for the annual SXSW Interactive conference. I’m taking a break from the insanity to charge up my phone, post this blog and get cleaned up before heading out again.

This place is nuts. I’ve never seen some many people walking around looking at their phones. Mostly iPhones. That seems to be the overwhelming flavor of choice. Apple in general is the default for this group. I’m just as guilty as the rest. So I’ve had to run back for quick re-charges a few times in the 30 odd hours I’ve been here so far.

Only 30 hours, hard to believe, and I’ve been asleep for about 6 of those. I was warned to rest up before coming. I could have done better.

Some random highlights:

Seeing Jason Fried of 37 Signals speak and sorta read from his new book “Rework” which I read on the flight done.

Hang out with my buddy Burr Settles who is presenting here on his FAWM.org project. He is also working at Carnegie Mellon on a fascinating project involving scrapping the web for contextual/localized content. They have a Google Grant to help with funding. Smart dude.

Meeting a woman who was sent by the Chickasaw Nation to learn about how they can use Social Media to connect their people.

Going to an awesome throwdown/party at The Boiling Pot put on by our friends at Kristian Andersen Associates (thanks Kristian!)

Attending numerous panels/speakers/workshops that built/expanded/challenged/educated me in many ways I could never cover now but did via my Twitter posts.  (I was disappointed that all the CMS talk at events is around Drupal with no attention to proprietary or even Microsoft solutions.)

To follow my travels and thoughts please follow me on Twitter at twitter.com/jebbanner

more soon!

Fanvertising or To Fanvertise

I was hanging out on Musicalfamilytree.com, a Small Box project focused on archiving Indiana music and conversations about it, and one of the members, Kevin D. McCollough, used a term I hadn’t heard before- “Fanvertise”. He asked if it was ok to “fanvertise” on the site and then linked to something he liked. Sure, I said, and hey, that’s a really cool word! I did some searching and it appears that it has been used a few times but not much. Right now if you Google fanvertise the post from Musical Family Tree shows up near the top of page one and the comment was just left yesterday. That means it’s not in widespread use in my experience.

So I wrote up a quick definition of Fanvertise and posted it to my Twitter account. Here it is as well:

Fanvertise- when a person or “fan” promotes third party goods or services without direct compensation.

I would consider it a sub-category of Viral Marketing but mostly I just like the word better. Viral has a nasty, sickish sound to it, right? Fanvertise sounds fun and captures what people are really doing.

So how do you get Fanvertising? It is obviously much more desirable than traditional advertising since it’s free and the other is, uh, not. It’s also cheaper than traditional PR since PR agencies can be pricey too. Both advertising and PR are often needed and are usually effective if executed correctly but they don’t have nearly the ROI of real and mostly free (not counting your time) Fanvertising.

I see Fanvertising as a 3 step process:

Fanvertising Step #1. Be awesome at what you do, you cannot suck. You have to have the happiest customers on earth or at least in your industry. In being the best you will give your customers the emotional foundation for singing your praises via every channel at their disposal.

Customer service should be treated as a marketing expense not an afterthought. Happy customers will bring you more customers. This is true in the B2B and B2C worlds.

Instead of focusing on selling your product or service, focus on making your current customers happy. They will then do the selling for you. This is the core of Fanvertising. Don’t think about new customers until you have taken care of your current ones.

Fanvertising Step #2. Be an enabler. Give them the tools to tell their stories, not your story. Your story doesn’t matter that much on its own. It only has really impact when combined with a customer’s story- “I’ve spent years looking for a good carpet cleaning service and now I’ve found it in XYZ Company, check out their website, Facebook page, etc- here. Highly recommended!”. If you don’t have easy ways for your fans to Fanvertise your company then they will most likely move on and not get around to it. Make it super easy.

Fanvertising Step #3. Say “thank you”. Don’t ignore feedback, good or bad, acknowledge it, engage in a conversation if it’s bad, spread it around if it’s good. Remember what the Bible says- “Let others praise you”, just don’t forget to say “thanks!”.

In the brave new world of Social Media there are so many opportunities for Fanvertising. Make sure you are following these three steps and Fanvertising will start growing your business.

On-Site SEO Best Practices

The following is a walkthrough of recommended best practices to optimize webpages for search engine rankings. Obviously we recommend using a professional seo agency like Small Box or our friends at Slingshot SEO to do this for your website but in the spirit of transparency and education we wanted to post this 8 step process for our existing and potential clients to use when they are updating their websites using our nifty Small Box CMS!

Step 1: Write the content for the new page and forget about SEO

Write for you intended audience and don’t worry about keywords yet. You’ll address them in the next step. For now, just concentrate on writing effective page copy. Because you know your industry and your audience, more often than not, you’ll wind up using valuable keywords without even trying.

Once your page copy is complete, publish it to the site via the CMS.

Step 2: Identify target keywords that capture what the page is about.

Now you can start thinking about SEO. Review the keyword research document and identify any keywords that capture what the page is about. Often more than one keyword will capture what the page is about. In such cases it’s usually preferable to use the keyword that has greater search volume.

No keyword research document can ever be 100% complete, so there will inevitably be cases where none of the keywords in the document capture what the page is about. In these circumstances you’ll need to do a bit of on-the-spot keyword research. Google has a tool that makes this quick and easy, so it’s a good idea to do some on-the-spot keyword research, even if there are promising keywords in the keyword research document.

Here’s how to use the Google tool:

  • In a web browser, go to the new page you just created (make sure you go to the page on the “front end” of the site – not the “back end” via the CMS).
  • In a separate tab or new window of your web browser goto the Google AdWords Tool here: https://adwords.google.com/select/KeywordToolExternal
  • Click on the radio button next to “Website content”
  • From the address bar of your web browser copy the URL of the new page on your site and paste it into the Google AdWords Tool
  • ·Do NOT check the box to include other pages on your site linked from this URL
  • Click on the “Get keyword ideas” button.
  • After the results are collected change the “Match Type” from Broad to Exact in the drop down menu.

Once you’ve identified some keyword possibilities, pick 1 keyword to be your primary keyword target. As a rule of thumb, you usually want to have the keyword with the highest search volume as your primary keyword target. However, don’t forget the user intent behind the keyword. People type in keywords because they are trying to find something. Will you page copy provide what they are looking for? If not, you may be better off targeting a keyword with lower search volume and better user-intent.

You can also indentify 1-2 keywords to be secondary keyword targets. Sometimes the secondary keywords are variations of the primary keyword. For example, [design build] and [design and build] are not the same keyword even though they might mean the same thing and have the same user intent when they’re typed into a search engine. Since [design build] has more search volume it’s the better candidate for the primary target and [design and build] would make a very good secondary target. Plural and singular of the same term are also separte keywords and should be treated in a similar manner. Secondary keyword targets can also include different terms that are related to the same idea.

Step 3: Compose a Title Tag that includes the target keywords

The Title Tag is the single most important on-site factor that influences search engine rankings. It is also becomes the clickable headline of you listing when it appears in the search engine. Use the following format to compose Title Tags that are both “clickable” and maximize the page’s ability to rank well:

Primary Keyword | Secondary Keyword | Secondary Keyword | Site Name

Since you will be limiting yourself to at most 3 keyword targets, you don’t need to worry about keyword stuffing or excessively long Title Tags. Try to keep your Title Tags less than 69 characters because Google does not display anything in the Title Tag past the 69th character.

Step 4: Compose a Meta Description that is clickable

The Meta Description does NOT influence search engine rankings. However, it is the free “ad copy” for your page that the search engines display beneath the Title Tag on the results pages. So, you want to write a Meta Description that “sells the click” and entices people to click on your listing. The following format will usually accomplish this:

[Site/Company] is/has/does [products/services/things covered on the page]. [One or two benefits]

Try to keep your meta descriptions less than 155 characters. Google won’t display anything past the 155th character.

Step 5: Add an H1 tag that includes the primary keyword target

The H1 tag shows up as the primary headline of the page. For your human visitors it will be seen as the headline of the page. It also is factor that the search engines use to determine rankings, so the H1 tag should include the primary keyword once. For both usability and SEO reasons you do not want to keyword stuff the H1 tag, so you do not need to worry about including secondary keywords in the H1 tag. Also, for SEO reasons do not make the H1 tag just the primary keyword. Instead you want an H1 tag that uses the primary keyword as part of a slightly longer title.

Step 6: Tweak page copy to include instances of the target keyword(s)

Review the page copy and make sure it uses the target keywords multiple times. Try to feature the keywords in the first few words (50-100, but hopefully even sooner) of the page’s text content. Don’t be overly aggressive and “keyword stuff” your page copy – it could result in an over-optimization penalty. So long as you follow this simple rule of thumb you’ll be fine: 2-3X on short pages, 4-6X on longer ones and never more than makes sense in the context of the copy.”

Step 7: Bold and Italicize the primary keyword target in the page copy

Try to use the primary keyword target at least once in bold and at least once in italics. This carries a minor amount of SEO weight and this can be skipped if it does not make sense in the context of the copy. There is no added SEO benefit from bolding or italicizing more than once, so do so only if it makes the copy more readable your audience.

Step 8: Add an image to the body with an optimized alt-tag

Find an image related to your primary keyword to add to the main body of the page. Pick an image that will appeal to your human audience because the search engines can’t see images. The search engines rely on the image file name and the piece of code called the alt-tag. Make the image filename exactly match the primary keyword target. If your keyword is more than one word long, use dashes to replace spaces in the filename. Make the alt tag exactly match the primary keyword target.

We could definitely add several more steps but if you follow these then you will be well on your way to having a website that is well optimized for search engines.

In Praise Of Print (with a side of Vinyl Records)


It feels a little weird to write this blog. After all, I run a web company and I’m writing a blog- not an article for a newspaper. But I’ve been thinking about this a lot recently so I wanted to put my thoughts together as a post.

“The Death Of Print” has been predicted for the last 10 years or so. Magazines are going out of business, Newspapers are doing the same or significantly downsizing. Anyone looking at the industry has to admit the future ain’t too bright. But does that mean that print is going away? I want to make the argument that print is going to be around for a good while longer and remain one of the most popular mediums for the foreseeable future.

Why is print still a valid medium? Two words- user experience.

I consider myself to be pretty tech savvy. I have computers, an iPhone, TVs etc. But I don’t like to read online. I do it but I prefer reading print. Online reading is often not a consuming experience since the medium is by nature distractable. I start reading something and then I’m jumping around, researching something on Wikipedia, etc. I rarely finish a blog or article when reading online. But give me Sunday’s New York Times and I will end up reading 10-15 articles start to finish over the course of several days. I love the focus of print. It’s keeping my hands busy without being too heavy (hello Kindle!).

Speaking of Kindle- I don’t get it, same with iPad but at least the iPad looks better. Why are people paying hundreds of dollars so they can then pay $5-15 a book and then have to read it on that ugly thing. I have to say I was a little shocked that it wasn’t a bomb.

There are plenty of people like me, including many avowed techies.
Sure I scan blogs, Twitter, CNN on a daily basis but I almost never read Fast Company, Inc. or even the Indy Star or Nuvo Newsweekly online. The Web is for scanning/consuming (like a plate of food you pick at) and print is for reading/owning.


You might think that I’m just showing my age (38) but consider the recent resurgence of vinyl records. Vinyl was all but dead 10 years ago (sound familiar?). The CD had put all but a handful of record pressing companies out of business. The only records being pressed were for DJs and some vinyl geeks over in Europe. In the early to mid 1990s you could buy used vinyl for pennies. Stores were just clearing it out. But then Napster happened and then iTunes and now the CD is a dead man walking just like vinyl was 10 years ago.

Vinyl Records are the only section of the music industry that is growing. Many of the buyers grew up with CDs and are now turning to vinyl. Why?

Same two words- user experience. A CD is mostly a transportation device- it takes music from the store to your digital devices. Sure there’s some art work there but usually not much and it’s really small compared to a record. CDs are nearly worthless at this point and we are just a few years away (if that) from their demise as the standard medium for releases. I know from talking with friends in the music business that many labels are looking at a vinyl/digital release format in the near future.

So as we embrace our digital future and all the glory that it will be, let’s not forget that we have not actually changed, we are still animals that want to touch, feel, smell and interact with our world. The screen creates a barrier between us and a full tactile experience. I predict as we move towards more content being digital there will be a quiet but growing backlash by consumers craving tactile experiences.

Print isn’t dying, it’s just resting.

Platform Agnostics

I was having lunch with my buddy and “Social Media guru” Kyle Lacy the other day at LaPiedad here in Broad Ripple. Everytime I have lunch with Kyle something interesting comes out of it.

Somehow we started talking about CRMs (Customer Relationship Management) and how we don’t find them very useful. We both felt a little guilty about it. Turns out we are both using the same methodology (roughly)- paper and email to manage leads and tasks.

Personally I start every week by writing all active projects on a notepad and then creating a list of “to-dos” and active leads. That pad of paper is my CRM. I look at every project everyday, I can’t avoid it like a CRM that requires me to log in, etc. I’m sure there’s great ones out there but everyone I’ve tried, and I’ve tried a few, end up not being used. Paper just works.

We both felt that technology, in this instance, actually added an unnecessary layer to our process. Kyle said something like “it’s weird cause I think of myself of a techie” to which I responded “you’re not a techie, you’re a platform agnostic, you use whatever works.”

Normally the word “agnostic” is used in the religious arena- “I don’t know if there is or isn’t a God so I’m not going to take a stand, etc.” The non-religious definition is “a person unwilling to commit to an opinion about something”. I’m using it more broadly here as “someone who has little to no platform or channel loyalty.” A little bit of a re-definition I admit but I’m not sure what other word would capture that idea.

definition time- what I mean by “channel” and “platform”
channel:
medium used to reach an audience- radio, tv, internet, text, etc.
platform: operating system and corrresponding hardware that runs software often connecting via a channel. i.e. Laptops, iPhones, GPS, Satellite Radios, etc. Or, for our purposes: paper (operating system), pencil (hardware) and language (software).

What I’m seeing is a generation that doesn’t care what platform or channel they use as long as it works. And by “works” I mean it does the job effectively and they enjoy the experience. If a piece of paper works better than a computer- great! If I can hear the songs I want via Pandora then I don’t care about the new station in town. If my cell phone gets good reception at home then who cares about a land line? MySpace full of losers? Hello Facebook! All these iPhone fanatics (myself included) are just one great phone (maybe the G-Phone?) away from cancelling their AT&T contracts. We have no loyalty to AT&T, if anything our experience with their service has decreased any existing brand loyalty.

Since there is very little channel or platform loyalty it creates real challenges for brands that relied heavily, increasingly past tense, on their channels and platforms as a differentiators- think Comcast grappling with the upcoming move to Internet TV, Microsoft with the move to web software eroding their desktop market share, AT&T totally fumbling the transition from land lines to cellular towers (or the lack therefore).  As consumers rapidly jump around many companies are panicking. They aren’t scaled to do that. They aren’t agile.

So how does a company deal with all these Platform Agnostics out there messing everything up? Focus on the user experience- create a superior user experience, the “killer app” of user experiences.

Look at the business card or the post-it note.
No digital technology has replaced these and I’m not seeing a near future where that happens. Same with email- an “antique” digital technology. There were high hopes for Google Wave to be “email 2.0″ and maybe that will happen but right now it looks more like “antique” email will continue to be king and only slowly integrate Wave-like elements over time. Business cards, post it notes, note pads, email- they are all “killer apps” and no-one has come close to dethroning them despite numerous attempts.

Technology isn’t going to slow down but for every new shiny object that reaches critical mass usage there will be dozens if not hundreds of others lying along the road. Users are selfish. They only care about themselves. Keep this front and center in all your efforts and you will convince some of these Platform Agnostics into believing your creed.